Reasha Kirksey
Summary
Experienced professional with a proven track record in customer support, healthcare, and supervisory roles. Delivers high-quality performance and exceptional service through effective communication skills and a positive demeanor. Proficient in organizing charts, preparing patient rooms, supporting diagnostic processes, and administering medications.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Silvercreek Senior Living Community
Olive Branch, MS
05.2024 - 08.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
Customer Service Supervisor
GAT Ground Support Airline
Memphis, TN
02.2023 - 05.2024
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Offered proactive support to service associates by swiftly responding to queries via phone and email, effectively resolving customer issues.
Talent Acquisition Manager
A-H Companies
Murfreesboro, TN
01.2022 - 02.2023
- Created and drove talent acquisition and job placement strategies to attract diverse candidates.
- Identified and created recruitment and administrative performance metrics and data to analyze trends, drive change, and assess progress.
- Analyzed recruiting metrics to share reports and recommendations with stakeholders.
- Optimized sourcing networks and used proactive methods to direct source candidates.
Register Dental Assistant
Associated Dental Group
Nashville, TN
01.2021 - 12.2021
- Prepared treatment areas for patients by ensuring cleanliness of dental tools, sanitizing equipment, and organizing treatment rooms.
- Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
Customer Service Representative
ShopDisney Call Center
Memphis, TN
08.2017 - 10.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Flight Attendant
United Airlines
Newark, NJ
02.2014 - 07.2017
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Passenger Service Agent
Delta Global Services, DGS
Nashville, TN
05.2013 - 01.2014
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
Account Manager
Rite Rug Flooring
Nashville, TN
01.2011 - 04.2013
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Education
Certified Clinical Medical Assistant
Southwest Tennessee Community College
Memphis, TN2024
Registered Dental Assisting
Tennessee Professional Training Institute
2021
Skills
- EMR/EHR
- Customer Service
- Vital Sign Monitoring
- Scheduling
- Organizational and Time Management
- Recruitment
- Infection Control Standards
- Analytical Thinking
- Dental Radiography
- Electronic Charting
- Hiring and Onboarding
- Quality Assurance
Certification
- CCMA - Certified Clinical Medical Assistant
- BLS/AED CPR
Timeline
Patient Care Technician
Silvercreek Senior Living Community
05.2024 - 08.2024
Customer Service Supervisor
GAT Ground Support Airline
02.2023 - 05.2024
Talent Acquisition Manager
A-H Companies
01.2022 - 02.2023
Register Dental Assistant
Associated Dental Group
01.2021 - 12.2021
Customer Service Representative
ShopDisney Call Center
08.2017 - 10.2019
Flight Attendant
United Airlines
02.2014 - 07.2017
Passenger Service Agent
Delta Global Services, DGS
05.2013 - 01.2014
Account Manager
Rite Rug Flooring
01.2011 - 04.2013
Certified Clinical Medical Assistant
Southwest Tennessee Community College
Registered Dental Assisting
Tennessee Professional Training Institute