Summary
Overview
Work History
Education
Skills
Timeline
Generic

Reba Muthard

Charlestown ,MD

Summary

Dynamic CSR Billing Clerk with proven expertise in customer relations and complaint resolution honed at Americold. Excelled in a fast-paced environment, handling customer inquiries with efficiency, leading to significant reduction in wait times. Skilled in Microsoft, SAP, and complaint handling, demonstrating exceptional problem-solving abilities and teamwork.

Overview

12
12
years of professional experience

Work History

CSR Billing Clerk

Americold
08.2012 - 07.2024
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Bill customer Biweekly and Monthly
  • Check Inbound and Outbound for SOX
  • Scheduling and Traffic Desk

Education

Diploma -

Havre De Grace High
Havre De Grace, MD
06.1975

Skills

Call center Experience

Complaint Handling

Report Created and Generated

Complaint Resolution

Adaptive Team Player

Shipping and Receiving

Clerical Support

Senior Leadership Support

Office Equipment Support

Problem Solving Abilities

Customer Relations

Microsoft,SAP,I3Pl,Appointment Plus,BlueYonder

Timeline

CSR Billing Clerk

Americold
08.2012 - 07.2024

Diploma -

Havre De Grace High
Reba Muthard