Reba Reid
Detroit,MI
Summary
Highly organized and proactive individual with a strong background in customer service and appointment management. Committed to enhancing client experiences and ensuring smooth communication between clients and service providers. Passionate about educating clients on maintaining healthy lifestyles. Proficient in patient care, medication management, and emotional support.
Overview
19
19
years of professional experience
Work History
Receptionist
Beauty Salon
Detroit, MI
09.2020 - Current
- Manage front desk operations, ensuring seamless client check-in and appointment scheduling.
- Provide exceptional customer service, addressing client inquiries and resolving issues promptly.
- Maintain accurate records of appointments and client information using salon management software.
- Coordinate communication between clients and beauty professionals to optimize service delivery.
- Develop a welcoming atmosphere, fostering strong relationships with clients to encourage repeat business.
- Answer phone calls promptly and direct incoming calls to correct offices.
- Ensure reception area stays clean and neat to give visitors positive first impression.
Dispatcher
Soave Enterprises
Detroit, MI
02.2018 - 08.2019
- Coordinated daily dispatch operations to optimize delivery routes and schedules.
- Monitored fleet performance and ensured compliance with safety regulations.
- Utilized computers dispatch software for real-time tracking and communication with drivers.
- Answer calls
- Analyzed customer feedback and provided solutions to improve customer service.
- Resolved conflicts between field units, ensuring smooth operation and team cohesion.
Home Health Aide
Assisted Living At Home
Clinton Township, MI
02.2013 - 11.2017
- Provided personal care and companionship to clients, enhancing overall quality of life.
- Assisted clients with daily living activities, promoting independence and dignity.
- Developed and maintained positive relationships with clients and families, fostering trust and communication.
- Advocated for client needs within the healthcare system, enhancing access to necessary services and resources.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Improved patient well-being by providing compassionate and attentive personal care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Followed nutritional plans to prepare optimal meals. Meal planning
- Provided transportation and appointments management.
- Developed individual care plans for clients based on specific needs.
Production Worker
Cold Heading
Warren, MI
08.2013 - 12.2015
- Operated cold heading machinery to produce high-quality metal components efficiently.
- Monitored production processes to ensure adherence to safety and quality standards.
- Assisted in training new employees on equipment operation and safety protocols.
- Inspect product for shipment.
Sales Associate
Journeys Shoes
Detroit, MI
02.2007 - 07.2011
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy and speed during peak hours.
- Collaborated with team members to achieve sales goals and optimize inventory management practices.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
High School Diploma -
Wayne County Community College
Detroit, MI05-2012
High School Diploma -
Crockette High School
Detroit, MI06-2011
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Patient care
- Personal hygiene assistance
- Housekeeping
- Mobility support
- Documentation
- Schedule management
- Nutrition management
- Elder care
Timeline
Receptionist
Beauty Salon
09.2020 - Current
Dispatcher
Soave Enterprises
02.2018 - 08.2019
Production Worker
Cold Heading
08.2013 - 12.2015
Home Health Aide
Assisted Living At Home
02.2013 - 11.2017
Sales Associate
Journeys Shoes
02.2007 - 07.2011
High School Diploma -
Wayne County Community College
High School Diploma -
Crockette High School