Reba Stanley
Myrtle Beach,SC
Summary
Dynamic server with a strong work ethic and exceptional customer service experience at Outback Steakhouse. Proven ability to enhance guest satisfaction through attentive service and effective problem resolution. Skilled in cash handling and team collaboration, consistently increasing sales through upselling techniques while maintaining a friendly, positive atmosphere.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Outback Steakhouse
Little River, SC
05.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
Associate Degree In Applied Science - Business Administration Esthetician
Horry Georgetown Technical College
Conway, SCHigh School Diploma -
Penn Foster Career School
Scranton, PA01.2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Team collaboration
- Respectful and compassionate
- First aid and safety
- Friendly, positive attitude
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Active listening
- Problem resolution
Certification
CPR/AED/First Aid
Timeline
Server
Outback Steakhouse
05.2022 - Current
Associate Degree In Applied Science - Business Administration Esthetician
Horry Georgetown Technical College
High School Diploma -
Penn Foster Career School