Reba Williamson
Wilmington,NC
Summary
Dynamic Warranty Specialist with a proven track record, excelling in warranty analysis and customer relations. Adept at problem-solving and enhancing service quality, I effectively resolved claims, boosting customer satisfaction. My strong teamwork and collaboration skills fostered a productive environment, ensuring timely resolutions and improved processes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Warranty Specialist
Logan Homes
Leland, NC
12.2025 - 04.2026
- Process warranty claims efficiently to ensure timely resolution and customer satisfaction.
- Analyze warranty data trends to identify recurring issues and recommend improvements.
- Collaborate with cross-functional teams to streamline warranty processes and enhance service quality.
- Monitor compliance with warranty terms and conditions, ensuring adherence to company standards.
- Investigate customer complaints related to warranty claims and provide effective solutions.
- Provided clear communication between the warranty department and other internal teams, fostering a collaborative environment that expedited problem resolution.
- Managed a high volume of daily claims, prioritizing tasks according to urgency while maintaining attention to detail.
- Enhanced customer satisfaction by resolving warranty claims efficiently and effectively.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Retail Sales Specialist
Lowe’s Home Improvement
Wilmington, NC
11.2023 - 12.2025
- Maintained merchandise displays to enhance store aesthetics and promote seasonal promotions.
- Conducted inventory checks to ensure stock availability and accuracy for customer needs.
- Trained new team members on sales techniques and product knowledge to improve service quality.
- Resolved customer inquiries and complaints efficiently to ensure a positive shopping experience.
- Monitored sales trends to identify opportunities for upselling products and services effectively.
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
- Developed strong relationships with customers, resulting in repeat business and loyalty.
Business Owner
Southern Custom Creations
Linthicum Heights, MD
05.2019 - 05.2023
- Developed and implemented marketing strategies to enhance brand visibility and customer engagement.
- Managed inventory levels, ensuring optimal stock availability while minimizing excess.
- Oversaw financial planning and budgeting processes to improve profitability and cost management.
- Streamlined production workflows, increasing operational efficiency through process optimization.
- Established strong customer relationships through excellent communication and attentive service.
Cashier Team Lead
Walmart
Temecula, CA
10.2021 - 05.2022
- Supervised cashier team, ensuring efficient operations and high-quality customer service.
- Trained new cashiers on systems, procedures, and customer engagement techniques.
- Resolved customer inquiries and complaints to enhance satisfaction and retention.
- Implemented process improvements that streamlined checkout procedures and reduced wait times.
- Collaborated with management to develop staff schedules aligned with peak traffic hours.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
Education
No Degree - General Studies
Penn Foster College
Scottsdale, AZSkills
- Warranty analysis
- Microsoft office
- Sales support
- Product expertise
- Teamwork and collaboration
- Customer service
- Problem-solving skills
- Multitasking Abilities
- Customer relations
Certification
OSHA 10
Timeline
Warranty Specialist
Logan Homes
12.2025 - 04.2026
Retail Sales Specialist
Lowe’s Home Improvement
11.2023 - 12.2025
Cashier Team Lead
Walmart
10.2021 - 05.2022
Business Owner
Southern Custom Creations
05.2019 - 05.2023
No Degree - General Studies
Penn Foster College