Rebeca Albert
Kansas City,MO
Summary
Dynamic Customer Service Representative with proven expertise at G2 Secured Staff - Alaska Airlines, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Recognized for maintaining professionalism under pressure and developing strong relationships, contributing to increased customer satisfaction and retention. Proficient in data entry and customer relations.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
G2 Secured Staff
Kansas City, MO
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Education
Park Hill South High School
Kansas City, MOSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Professional telephone demeanor
- Microsoft outlook
- Computer proficiency
- Customer relations
Timeline
Customer Service Representative
G2 Secured Staff
03.2024 - Current
Park Hill South High School