Rebeca Breto de Dirckze
Miami,FL
Summary
Educated Housing Case Manager dedicated to providing assistance to individuals and families in need. Proficient in assessing individual circumstances, identifying resources and developing plans of action to deliver support. Proven ability to work independently and collaboratively with diverse stakeholders.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Housing Case Manager
CARE RESOURCE COMMUNITY HEALTH CENTER
02.2020 - Current
- Performing the Eligibility and reporting to the Data Base of Miami Department of Housing and Community Development; managing the moving, rental and utility assistance programs for the City of Miami, ensuring the program compliance with federal, state, and local regulations through diligent monitoring of policies and procedures.
- Working with several Data Base Programs: NextGen, Provide Enterprise, CareWare, HIMS in order to support billing and documentation of services provided, as well as budget and goals predicted by Management.
- Assuring an active caseload as assigned by Management
- Performing as a liaison when required to make sure that clients are properly referred for the different agency programs or external resources agencies, aiming the effective treatment and care for clients in need
- Built strong relationships with local landlords to increase available housing options for clients in need.
- Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations longterm.
- Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
- Promoted a positive work environment by collaborating effectively with colleagues, sharing knowledge, and offering assistance when needed.
- Increased client satisfaction levels by consistently providing compassionate, culturally sensitive support throughout the housing process.
Call Center Representative
CARE RESOURCE COMMUNITY HEALTH CENTER
03.2019 - 02.2020
- Assuring all customers receive a prompt, courteous and exceptional customer service
- Guided new patients through the Care Resource enrollment process.
Supervisor
CAFÉ CRÈME – North Miami
01.2018 - 03.2019
- Supervisor of a full shift, in charge of three employees
- Assuring all performance runs properly for the entire customer satisfaction
- Waitress and cashier eventually to cover lack of personal.
Education
Certified Marketplace. Application Counselor -
01.2021
HCV Housing Quality Standards Specialist -
Nan McKay
01.2021
Paralegal Traductor -
Universidad Central de Venezuela
01.2015
Associate of Arts -
Universidad Pedagógica Experimental Libertador
01.2012
Bachelors of Arts - Modern Languages
Universidad Central de Venezuela
01.2010
Skills
- Operation management in Housing Department Accurate, Legible and Clear in Billing
- Excelled in training and development of new employees Excel, Power point, Word, Outlook Sufficiency Quick learner, excelled in customer service
- First language: Spanish English and French in academic level Proficiency in Portuguese
- Multi-task
- Maintaining confidentiality
- Multicultural Sensitivity
- Client Advocacy
- Community Resource Navigation
- Problem-Solving
- Teamwork and Collaboration
- Excellent Communication
Highlight
Superior organizational skills. Dependable and reliable. Cheerful and energetic.
Accomplishments
Notary Certification.
Certification
- Public Notary.
Languages
English
Full Professional
French
Professional Working
Portuguese
Professional Working
Spanish
Native or Bilingual
Timeline
Senior Housing Case Manager
CARE RESOURCE COMMUNITY HEALTH CENTER
02.2020 - Current
Call Center Representative
CARE RESOURCE COMMUNITY HEALTH CENTER
03.2019 - 02.2020
Supervisor
CAFÉ CRÈME – North Miami
01.2018 - 03.2019
Certified Marketplace. Application Counselor -
HCV Housing Quality Standards Specialist -
Nan McKay
Paralegal Traductor -
Universidad Central de Venezuela
Associate of Arts -
Universidad Pedagógica Experimental Libertador
Bachelors of Arts - Modern Languages
Universidad Central de Venezuela
- Public Notary.
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