Rebeca Cartagena

Promoted positive behavior change through reinforcement strategies, token economies, and behavior contracts while implementing individualized ABA therapy plans and tracking progress. Utilized de-escalation techniques to prevent maladaptive behavior escalation, ensuring a safe environment for staff and clients. Accurately recorded and monitored problem behaviors through detailed data collection, graphs, and anecdotal notes. Built strong relationships with clients and families, fostering trust and collaboration, and supported Board Certified Behavior Analysts in developing tailored treatment plans to meet each client’s unique needs and goals.

Managed daily operation of the store and supervised a team of 25-30 employees. Trained and coached new hires to ensure high-quality customer service and adherence to company policies. Maintained inventory and ordered supplies as needed. Guaranteed compliance with health and safety. Handled customer complaints and resolved issues in a timely and professional manner. Awards/certicates/acknowledgments Counselor of the year Film Miami Fest volunteer award Microsoft Certication

Participating in community events, workshops, and advocacy eorts related to poverty alleviation and nancial empowerment. Eectively communicating needs and advocating for oneself when interacting with service providers and government agencies. Collaborating with other volunteers, sta members, and community partners to deliver comprehensive support services to clients

Counseling position where I utilize children and forensic psychology experiences. Focused on my education/course work on social psychology developmental psychology. Communicated effectively and intervened with children experiencing crisis intervention. Assisted children from troubled homes. Facilitated group therapy for children ages 6-12 who had experienced trauma. Volunteer Single stop program

Skills included organization and communication organization the assistant. chief of police and close gaps, reception work, ling, and assisting general sta members as needed. Prociency in using oce software such as Microsoft Oce Suite (Word, Excel, PowerPoint, Outlook) Ability to adapt to new software and technology platforms as needed. Handling unexpected interruptions while staying focused on key tasks. Always Maintaining a welcoming and professional demeanor. Maintaining ling systems, both electronic and physical, to ensure ecient document management.