Rebeca Palacio
Cary,NC
Summary
Customer-focused administrative professional with extensive experience in delivering exceptional client service across healthcare and hospitality sectors. Proven ability to build relationships, manage front desk operations, coordinate schedules, and resolve customer concerns in dynamic environments. Recognized for creating welcoming experiences, maintaining organized workflows, and effectively handling multiple priorities. Ready to leverage strong communication, sales, and customer service skills in a leasing and sales consultant role.
Overview
4
4
years of professional experience
Work History
Patient Care Manager
Caring Smile Family Dentistry
Raleigh, NC
07.2024 - 03.2025
- Managed front desk operations and served as primary point of contact for patients, ensuring positive patient experiences.
- Scheduled appointments and coordinated daily patient flow using Dentrix software.
- Verified insurance coverage and processed billing and insurance claims, facilitating timely reimbursement and patient satisfaction.
- Maintained confidential records with a high level of accuracy and professionalism.
- Processed financial transactions and maintained accurate documentation.
- Handled high-volume administrative tasks while maintaining professionalism and attention to detail, supporting efficient clinic operations.
Business Assistant
Dental Care at Ellis Crossing
Durham, NC
02.2024 - 07.2024
- Coordinated patient scheduling and maintained accurate electronic records using Dentrix to enhance operational efficiency.
- Processed and tracked insurance claims while verifying patient benefits to ensure timely reimbursements.
- Maintained confidential records in compliance with HIPAA regulations.
- Delivered comprehensive administrative support by answering phones and managing correspondence to facilitate effective communication.
- Coordinated treatment plan discussions and scheduled patient appointments.
Special Education Paraprofessional
Research Triangle Charter Academy
Durham, NC
09.2023 - 02.2024
- Collaborated with teachers, parents, and administrators to facilitate effective student progress monitoring, contributing to tailored educational strategies.
- Supported teachers in maintaining accurate student records and documentation for IEP goals, ensuring compliance and accessibility.
- Maintained accurate documentation and data collection for educational reports.
- Executed clerical and classroom administrative duties, streamlining daily operations to enhance classroom efficiency.
Night Auditor
The Umstead Hotel and Spa
Cary, NC
05.2021 - 12.2022
- Managed nightly financial reporting and reconciled daily revenue accounts.
- Verified financial transactions, assisting with audit preparation for compliance and accuracy.
- Balanced cash drawers, investigating discrepancies to ensure accuracy of financial records.
- Provided front desk support and customer service, enhancing guest satisfaction and experience.
- Utilized Oracle OPERA PMS to manage reservations, guest accounts, and daily front desk operations.
- Delivered exceptional guest service while managing overnight front desk operations at a luxury hotel.
Education
Associate of Arts -
Durham Technical Community College
Durham, NC05-2028
Undergrad Coursework - Psychology
Nyack College
New York, NYHigh School Diploma -
Grover Cleveland High School
Ridgewood, NYSkills
- Software (Dentrix, Eaglesoft, Oracle Opera PMS, Microsoft Office Suite)
- Office management
- Scheduling and calendar coordination
- Customer service
- Conflict resolution
- Multitasking
- Communication skills
- Organization
- Interpersonal relations
- Appointment scheduling
- Administrative support
- Attention to Detail
Timeline
Patient Care Manager
Caring Smile Family Dentistry
07.2024 - 03.2025
Business Assistant
Dental Care at Ellis Crossing
02.2024 - 07.2024
Special Education Paraprofessional
Research Triangle Charter Academy
09.2023 - 02.2024
Night Auditor
The Umstead Hotel and Spa
05.2021 - 12.2022
Associate of Arts -
Durham Technical Community College
Undergrad Coursework - Psychology
Nyack College
High School Diploma -
Grover Cleveland High School