REBECA PENA
Plainfield,NJ
Summary
Detail-oriented Patient Coordinator and administrative professional with experience in healthcare operations, payroll, and customer service. Proven ability to manage patient flow, handle financial transactions, and support office efficiency. Skilled in EMR systems, QuickBooks, and Microsoft Office, with a strong focus on organization and patient satisfaction.
Overview
15
15
years of professional experience
Work History
Patient Coordinator
VRMNJ
Millburn, NJ
07.2024 - Current
- : Duties and Responsibilities (Responsibilities necessary to accomplish job functions)
• Log financial transactions, perform opening or closing activities, print daily reports, make notes regarding
front desk incidents, and report their progress to the desk manager or supervisor.
• Keep an accurate inventory of front desk supplies and submit ad hoc order requests. T
• Answer inquiries, and respond to correspondence including the reception of mail and packages, providing a
signature for delivery agencies, assisting with shipping processes, and managing bookkeeping and
scheduling activities
• Maintain accurate records of visitors and relay ad hoc information to other departments as well as use
telephone and computer systems to make appointments
• Provide exceptional customer service during every patient encounter by displaying a professional attitude,
greeting patients amicably, and thanking them when they leave.
• Determine the purpose of visiting persons and connect them with the appropriate personnel.
• Provide administrative support answering internal and external calls and delivering messages, facilitating
and scheduling meetings, events, or appointments for patients and staff.
• Manage patient flow in the office by interacting with, greeting, and communicating current status and
changes in information with patients, responding to any inquiries.
• Assist with mail services and shipping, billing, accounting, and collections, including ordering supplies and
maintaining inventory.
• Complete daily reconciliations, countdown the cash drawer, and close day checklist tasks.
• Manage internal documents and databases, create standardized organization systems, and print daily, and
ad hoc, reports for management.
• Note any incidents at the front desk and report their continuing development to on-site management.
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting
a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization
Patient Coordinator
Americas Best Contacts And Eyeclasses
Watchung, NJ
09.2022 - 07.2024
- Scheduled patient appointments and managed calendar for efficient clinic operations.
- Processed patient intake forms, ensuring accuracy and compliance with regulations.
- Managed electronic health records, maintaining confidentiality and data integrity.
- I assisted with teaching patients how to properly insert and care for contact lenses
- Sell contact lenses and eyewear.
- Balanced the cash register daily, and prepared bank deposits.
- I also provided Spanish–English translation support for the doctor during patient consultations.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
Administrative & Payroll Assistant
Accurate Business Services
08.2019 - 07.2024
- Process payroll for 25 employees with high accuracy and confidentiality
- Manage online banking transactions and financial records
- Provide customer support and resolve client inquiries efficiently
Administrative Assistant
All American Poly
01.2013 - 01.2015
- Supported plant manager with scheduling and daily administrative tasks
- Processed payroll for 50 employees
- Organized meetings and maintained operational records
Server
Red Oak Grill
01.2011 - 05.2012
- Delivered excellent customer service in a fast-paced environment
- Managed multiple tables while maintaining accuracy and professionalism
Education
GED -
Raritan Valley Community College
NJ07-2012
High School Diploma - Child Development
Universidad Evangélica De El Salvador
High School Diploma - undefined
El Salvador
Skills
- Patient Coordination & Front Desk Operations
- Bilingual Communication (English/Spanish)
- Payroll & Bookkeeping (QuickBooks)
- Microsoft Office & Windows 10
- EMR Systems & Data Entry
- Customer Service & Conflict Resolution
- Scheduling & Office Administration
- Inventory & Supply Management
Languages
Bilingual: English / Spanish
Timeline
Patient Coordinator
VRMNJ
07.2024 - Current
Patient Coordinator
Americas Best Contacts And Eyeclasses
09.2022 - 07.2024
Administrative & Payroll Assistant
Accurate Business Services
08.2019 - 07.2024
Administrative Assistant
All American Poly
01.2013 - 01.2015
Server
Red Oak Grill
01.2011 - 05.2012
High School Diploma - undefined
El Salvador
GED -
Raritan Valley Community College
High School Diploma - Child Development
Universidad Evangélica De El Salvador
ADDITIONAL INFORMATION
- Authorized to work in the U.S.
- References available upon request
What I Improved (So You Understand the Strategy)
- Replaced your objective with a strong professional summary
- Turned long duty lists into clear, results-focused bullet points
- Grouped your skills so recruiters can scan quickly
- Cleaned up grammar, formatting, and consistency
- Highlighted leadership + payroll + healthcare experience (these are valuable!)
Next-Level Improvements (Optional but Powerful)
- Add metrics (example: “Processed payroll for 25 employees weekly with 100% accuracy”)
- Tailor this for a specific job posting
- Create a matching cover letter
- Optimize for ATS systems used by companies like Workday
Section name
If you tell me what kind of job you're applying for (medical office, receptionist, payroll, etc.), I can tailor this resume specifically for that role and make it even stronger.