Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rebeca Rosario

Rebeca Rosario

Winter Haven,FL

Summary

Dynamic and results-oriented professional with a proven track record as an Independent Contractor, Notary Signing Agent and Rideshare Driver, excelling in customer service and problem-solving. Skilled in information gathering and critical thinking, I significantly enhanced client satisfaction and service delivery. Demonstrated exceptional communication and compassion, fostering strong customer relationships and achieving high customer ratings.

Overview

7
7
years of professional experience

Work History

Certified Notary Signing Agent

Self Employed
10.2020 - Current
  • Improved workflow processes by implementing digital tools for scheduling appointments and storing signed documents securely online.
  • Stayed current on industry trends and changes in notary laws to provide up-to-date service offerings to clients.
  • Enhanced client satisfaction by providing thorough and accurate notary services in a timely manner.
  • Developed strong relationships with local businesses, expanding the notary signing agent''s client base through referrals and networking.

Rideshare Driver

Uber
02.2018 - Current
  • Developed deep knowledge of local routes and area destinations.
  • Responded to passenger concerns and complaints politely and professionally.
  • Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
  • Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.

Resource Triage Specialist

Independent Contractors
09.2024 - 04.2025
  • Exhibited high energy and professionalism when dealing with patients and staff.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained up-to-date knowledge of company changes.
  • Met patient call guidelines for service levels, handle time and productivity.
  • Collaborated with staff members to enhance patient service experience and exceed team goals through effective client satisfaction rates.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Delivered exceptional customer service to every patient by leveraging extensive knowledge of services and creating welcoming, positive experiences.
  • Promoted superior experience by addressing patient concerns, demonstrating empathy, and resolving problems swiftly.

Education

GED -

NYC Department of Education

Skills

  • Motivational Skills
  • Information Gathering
  • Task Delegation
  • Innovation and Creativity
  • Policy Adherence
  • Telephone triage
  • Multitasking
  • Compassionate and Caring
  • Active Listening
  • Critical Thinking
  • Customer Service
  • Problem-solving abilities
  • Data Entry
  • Call center experience
  • Computer Proficiency
  • Patience and understanding
  • Punctuality
  • Time Management
  • Communication
  • Directional sense
  • Dependable and Trustworthy
  • Customer Relationships
  • Passenger Assistance

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Resource Triage Specialist

Independent Contractors
09.2024 - 04.2025

Certified Notary Signing Agent

Self Employed
10.2020 - Current

Rideshare Driver

Uber
02.2018 - Current

GED -

NYC Department of Education

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Rebeca Rosario