Rebeca Saucedo
Kissimmee,FL
Summary
Highly adaptable social work professional known for high productivity and efficiency in task completion. Skilled in conducting thorough investigations, crisis intervention, and case management with a focus on child welfare. Possesses strong problem-solving, communication, and customer service skills from previous experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Brasmay America Inc.
Kissimmee, FL
03.2013 - 01.2024
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Child Protective Investigator
State Of Florida Department Of Children And Famili
Lake Wales, FL
01.2019 - 05.2023
- Investigated reports of child abuse and neglect to determine if further actions are necessary.
- Conducted home visits, interviews, and assessments in order to evaluate the safety of a child's environment.
- Collaborated with other agencies such as law enforcement, mental health providers, schools, and social services.
- Developed case plans in order to ensure that the best interests of the child were met.
- Maintained detailed records on all cases including reports and notes from interviews.
Assistant Manager
7 Eleven Gas Station
Saint Cloud, FL
03.2012 - 03.2013
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Bachelor of Science -
University of Central Florida
Orlando, FL12-2016
Associate of Arts -
Valencia College
Orlando, FL12-2014
High School Diploma -
Saint Cloud High School
St. Cloud, FL05-2011
Master of Arts -
Stetson University
Deland, FLSkills
- Workflow Management
- Sales Promotion
- Confidentiality Practices
- Substance Abuse Knowledge
- Community Resources
- Danger and threat assessments
- Case Documentation
- Conducting interviews
- Safety Planning
- Multidisciplinary Collaboration
- Spanish Translation
Languages
Spanish
Native/ Bilingual
Certification
- Certified Child Welfare Protective Investigator (CWPI)
Timeline
Child Protective Investigator
State Of Florida Department Of Children And Famili
01.2019 - 05.2023
Customer Service Manager
Brasmay America Inc.
03.2013 - 01.2024
Assistant Manager
7 Eleven Gas Station
03.2012 - 03.2013
Bachelor of Science -
University of Central Florida
Associate of Arts -
Valencia College
High School Diploma -
Saint Cloud High School
Master of Arts -
Stetson University
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