Summary
Work History
Education
Skills
Timeline
Generic

Rebecca Aina

Newark

Summary

Detail-oriented Collections and Billing Operations professional with 5 years of experience managing customer accounts, tracking payments, resolving billing discrepancies, and maintaining accurate financial records in fast-paced environments. Proven ability to handle high-volume transactions, communicate professionally with customers regarding outstanding balances, and collaborate cross-functionally with Sales, Operations, and Support teams. Strong focus on accuracy, customer experience, and timely collections.

Work History

Customer Service Representative

Sample Company A
  • Managed 50–70 customer accounts daily, handling billing questions, payment inquiries, account updates, and service issues.
  • Tracked incoming payments and account activity, ensuring accurate and timely updates to customer records.
  • Identified and resolved billing inconsistencies and account discrepancies through detailed investigation and follow-up.
  • Communicated with customers regarding outstanding balances, payment deadlines, and account status updates in a professional and empathetic manner.
  • Maintained high accuracy while documenting all interactions in CRM systems and handling sensitive financial data.
  • Partnered with internal teams including Billing, Operations, and Escalations to ensure timely and complete resolution of customer issues.
  • Consistently met or exceeded KPIs for resolution time, accuracy, and customer satisfaction.
  • 3 Years

Help Desk Support Specialist

Sample Company B
  • Processed 30–50 tickets per day in a high-volume environment involving customer account data, system access, and service issues.
  • Ensured accurate updates to customer and account records, maintaining data integrity across internal systems.
  • Investigated and escalated account-related discrepancies with detailed documentation to appropriate internal teams.
  • Served as a liaison between customers and internal stakeholders to ensure issues were resolved efficiently and completely.
  • Documented recurring issues and solutions, contributing to improved internal processes and reduced repeat inquiries.
  • Quickly adapted to new tools, workflows, and operational changes in a growing organization.
  • 2 Years

Education

Master of Science - Information Technology

University of the People
Pasadena, CA

Bachelor of Science - Computer Science

Federal Polytechnic Gboko
Nigeria

Certified Scrum Master - undefined

Skills

  • Accounts Receivable & Billing Support
  • Payment Tracking & Cash Application
  • Account Status Management
  • Billing Discrepancy Resolution
  • Customer Payment Inquiries
  • High-Volume Transaction Processing
  • CRM & Ticketing Systems
  • Cross-Functional Collaboration
  • Data Accuracy & Documentation
  • KPI, SLA & CSAT Performance
  • Confidential Financial Data Handling
  • Excel (Intermediate)

Timeline

Customer Service Representative

Sample Company A

Help Desk Support Specialist

Sample Company B

Bachelor of Science - Computer Science

Federal Polytechnic Gboko

Certified Scrum Master - undefined

Master of Science - Information Technology

University of the People

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