Rebecca Albrecht
Parker,CO
Summary
Motivated business professional bringing 5 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
16
16
years of professional experience
Work History
Business Owner
ECommerce
10.2017 - Current
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Devised processes to boost long-term business success and increase profit levels.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Frequently studied market to keep abreast of new industry trends.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Achieved financial savings through powerful cost reduction strategies.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Provided exceptional customer service to customers, increasing customer loyalty
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Vitamin Clerk
Sprouts Farmer Market
07.2017 - 11.2021
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Informed customers of current store promotions to encourage additional sales purchases.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Supported loss prevention goals by monitoring shopper behavior.
Patient Access Representative
Fairview Southdale Hospital
09.2013 - 05.2017
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
Patient Billing Representative
Apple Valley Medical Center
09.2010 - 04.2013
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Collected payments and applied to patient accounts.
- Filed and updated patient information and medical records.
- Posted payments and collections on regular basis.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Reviewed patient records, identified medical codes and created invoices for billing purposes.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Trained new employees on multiple medical billing programs and data entry software.
- Prepared accounts with past due balances and transferred those cases to collection agency.
- Orchestrated medical coding, payment posting, accounts receivables and collections.
- Managed billing calendar and scheduled claims for payments.
Education
Bachelor of Arts - Biology
Augsburg College
Minneapolis, MN05.2008
Skills
- Records Organization and Management
- Budgeting and Cost Control
- Customer Service
- Accounting Techniques
- Supply Chain Management
- Sales Tracking
- Originality and Creativity
- Focus and Follow-Through
- Mathematical Calculation and Reasoning
- Process Improvement
- Sales Activities
Timeline
Business Owner
ECommerce
10.2017 - Current
Vitamin Clerk
Sprouts Farmer Market
07.2017 - 11.2021
Patient Access Representative
Fairview Southdale Hospital
09.2013 - 05.2017
Patient Billing Representative
Apple Valley Medical Center
09.2010 - 04.2013
Bachelor of Arts - Biology
Augsburg College