Rebecca Alexander
Cincinnati,Iowa
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Customer Service Associate
Alliant Energy
04.2023 - 06.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Planning Scheduler
Amcor Flexibles
10.2020 - 02.2023
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Conferred with managers, sales teams, and engineering personnel to revise plans and achieve demanding targets.
- Acted as first point of contact and set appointments for prospective clients.
- Communicated with management to provide feedback on value and productiveness of appointment setting process.
- Generated department orders and accompanying documentation.
- Handled complaints and questions, and re-directed calls to other team members.
- Entered daily data in computer systems and documented office activities.
Accounting Clerk
Amcor
04.2007 - 09.2020
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Maintained accounting records utilizing in-house and client systems.
- Identified and resolved internal accounting variances, promoting data accuracy.
- Completed time-sensitive data entry requests.
- Utilized established methods for data processing and analysis for consistency and accuracy.
Customer Service Representative
Curwood
09.2000 - 03.2007
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Provided primary customer support to internal and external customers.
Education
No Degree - General Studies
Indian Hills Community College
Ottumwa, IAHighschool Diploma - General
Seymour Community
Seymour, Ia05.1989
Skills
- Order Processing
- Customer Service
- Data Entry
- Key Relationship Development
- Schedule Coordination
- Order Generation
- Reminder Calls
- Materials Management
- Resource Planning
- Teamwork and Collaboration
- Inventory Tracking
- Data Communications
- Appointment and Meeting Scheduling
- Effective Multitasking
- Online Systems
- Operational Requirements
- Product Knowledge
- Production Scheduling
- Daily Progress Reports
- Business Correspondence
- Operational Efficiency
- Material and Labor Scheduling
- Routine Adjustment
- Financial Goal Attainment
- Social Perceptiveness
- Vendor-Managed Inventory (VMI)
- Accounting Familiarity
Timeline
Customer Service Associate
Alliant Energy
04.2023 - 06.2023
Planning Scheduler
Amcor Flexibles
10.2020 - 02.2023
Accounting Clerk
Amcor
04.2007 - 09.2020
Customer Service Representative
Curwood
09.2000 - 03.2007
No Degree - General Studies
Indian Hills Community College
Highschool Diploma - General
Seymour Community