Rebecca Alsen
Oak Lawn,IL
Summary
Spirited Treatment Coordinator with talents in effectively communicating, managing production calendars and handling insurance policy concerns. Creative and personable with the capability of putting together simple presentations to assist patients in finding the best treatment and payment options. Outstanding phone and email etiquette.
Overview
24
24
years of professional experience
Work History
Specialty Treatment Coordinator
Grove Dental Associates
09.2003 - Current
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Served as a liaison between patients, clinical staff, and external specialists during referral processes or collaborative care efforts.
- Performed in team leader capacity and organized all treatment and placement activities.
Server
O'Charley's Resturant
09.2000 - 08.2003
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Naperville North High School
Naperville, IL06.1987
Skills
- Appointment Scheduling
- Knowledge of dental insurance
- HIPAA Compliance
- Office Administration
- Financial Counseling
- Insurance Verification
- Patient Care Coordination
- Treatment Planning
- Organizational Skills
- Verbal and written communication
- Insurance Practices
Timeline
Specialty Treatment Coordinator
Grove Dental Associates
09.2003 - Current
Server
O'Charley's Resturant
09.2000 - 08.2003
High School Diploma -
Naperville North High School
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