Rebecca Angulo
Vernon,CT
Summary
Dynamic and detail-oriented professional with a diverse background in administrative support, customer service, and operations. Skilled in managing calendars, preparing documents, and maintaining confidentiality. Known for delivering exceptional client service and optimizing processes to enhance efficiency.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
MED-CAIRE
Vernon
06.2025 - Current
- Managed the urgent dispatch of Hospice DME, CPAP, and oxygen supplies, ensuring timely delivery of life-critical equipment through strategic routing and driver coordination.
- Streamlined revenue cycle and stock levels by accurately processing invoices and statements for medical billing through various insurance providers, while maintaining precise inventory records.
- Provided high-touch service by managing a multi-line phone system and a walk-up service window, expertly fielding inquiries, taking detailed messages, and processing in-person equipment pick-up orders.
Administrative Coordinator
CELEBRATIONS
Wayne
12.2023 - 06.2025
- Facilitated seamless event execution by coordinating client and vendor calendars.
- Conducted thorough research to prepare vital documents, reports, and presentations.
- Managed confidential client information and contracts with utmost discretion and care.
Senior Barista
THE MARK RESTAURANT BY JEAN-GEORGES
New York
04.2022 - 11.2023
- Enhanced customer satisfaction by delivering exceptional service and efficiently managing inquiries.
- Implemented inventory management practices to reduce waste and optimize resource utilization.
- Trained and mentored junior baristas in beverage preparation and customer interaction.
Contact Tracer
NYC HEALTH + HOSPITALS
New York
05.2020 - 03.2022
- Conducted case and contact investigations to limit COVID-19 spread in community.
- Provided guidance on isolation protocols and resource access for affected individuals.
- Assisted COVID-19 patients during emergencies by contacting services promptly and delivered calming support to patients until first responders arrived.
Education
HIGH SCHOOL DIPLOMA -
Mary Help of Christians Academy
North Haledon 08.2007 - 06/2011
Skills
- Correspondence preparation
- Phone and email etiquette
- Inventory management
- Calendar & e-mail management
- Employee training
- Microsoft & Google Suite
Languages
Fluent in English & Spanish
Timeline
Customer Service Representative
MED-CAIRE
06.2025 - Current
Administrative Coordinator
CELEBRATIONS
12.2023 - 06.2025
Senior Barista
THE MARK RESTAURANT BY JEAN-GEORGES
04.2022 - 11.2023
Contact Tracer
NYC HEALTH + HOSPITALS
05.2020 - 03.2022
HIGH SCHOOL DIPLOMA -
Mary Help of Christians Academy
08.2007 - 06/2011