Rebecca A Riley

Completed mini closeouts weekly to ensure all was balanced in the.

• Handled communication with overdue residents and managed the procedures for collections.
• Oversaw relocation processes, ensuring effortless changes for residents and management. Oversaw work orders to insure they were completed in a timely manner. Work beside and with Property Manager to insure daily work was done smoothly. Helped recruit new vendors when needed.
• Resolved residents issues swiftly, ensuring timely support services.
• Executed detailed resident walk-throughs upon move-out to assess repair requirements. Completed SODA's once moveouts and walkthroughs were completed. Leased out apartments to approve applicants as well as touring apartments. Answered phone in timely manner. Marketing, weekly reports.

• Checking Guest in and out making reservations on Opera System, answering phone, handling any guest complaint in timely manner putting any damage lost and found or complaint in Quore System
• In Opera System, adding and removing blocked rooms when they are finished or need to be worked on
• Paperless night audit, making housekeeper’s board for the next day
• I am also a hotel Champion for the IHG hotel name I have to login to my merlin account with IHG every week at least twice a week and see what is new for the IHG brand and the hotel guest and the reward system
• I also have to attend a web meeting each month pertaining to the Champion position
• I am the eyes and ears for the front desk team
• I make keys and registration cards for guest rooms and file registration cards in right place pre check in and after
• Use micro soft word to do some work
• Check emails do CLC lodging apply credit card authorizations, whatever is needed of me within company policy

• Assistant Property Manager over, night stock answering all phone calls handling any customer complaint, stock cooler, count safe, bank deposits

• Maintaining a 300-unit complex insuring my tenants a safe nice living area at a reasonable price
• Supervise 3 grounds men and 3 maintenance men
• Publishing ad for apartments setting up interviews for potential tenants collecting rent and the total amount of money require obtaining on of the units
• Handling all bills doing monthly audit keeping up with the books taking care of tenant complaint count safe do safe deposits
• File five-day eviction notices, when tenant did not want to move on fifth day I would go to court file a formal eviction and go to court to complete the eviction
• Using micro soft word and google docs to keep up with inventory, books etc., pay roll and whatever else was required of me within company policy

• Room Inspections to insure 5 star quest cleanliness meetings every morning to install the task and complaints or issues that needed to be handle for the day
• Hire housekeepers and train them do daily reports, clean rooms when short staffed
• Whatever was required of me within company policy

• Custody and control, I did a head count every fifteen minutes Had a special detail crew that worked directly for the warden
• Supervised and maintained custody and control with off compound road crew that picked up trash on side of interstates and highway around Gonzales and surrounding areas
• Was an armed field officer as well when it was my turn
• Did whatever was required of me within company policy
• Maintained detailed log book that had to be logged in every fifteen minutes or if an incident accrued if needed wrote disciplinary reports to offender