Rebecca Avalos

• Coordinate staff schedules, enhancing healthcare coverage and compliance.
• Collaborate with regional centers to resolve scheduling conflicts, boosting staff satisfaction.
• Verify monthly staff hours for payroll accuracy using eRSP system/cross confirming with stattand clients.
• Evaluate potential caregivers' qualifications and experience.
• Maintain detailed records of schedules created
• Create detailed schedules via excel of private pay clients
• Managed calendar of in-office staff and Company owner weekly
• Track personal tasks/assignments via Microsoft task manager to ensure I maintain organized daily record of completed projects to reference when necessary.
• Calculate authorized client hours monthly and divide evenly to created consistent staff schedule
• Fostered communication between facilities, ensuring consistent application of best practices and enhancing team cohesion.
• Analyzed scheduling data to identify patterns, enabling strategic adjustments that minimized scheduling conflicts.
• Maintained precise records of client authorizations, ensuring compliance and accurate allocation of resources.
• Actively engaged with staff to cultivate a positive work environment, boosting morale and encouraging proactive problem-solving.
• Ensure company policies and procedures comply with state and federal regulations.
• Maintain compliance records, documentation, and employee files.
• Conduct audits and monitor compliance requirements.
• Track employee certifications, licenses, and required training.
• Assist with incident reports, investigations, and corrective actions.
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● Assisted IEHP members with benefits, eligibility, claims, and coverage questions.

● Handled high-volume inbound calls and provided professional customer service.

● Explained health plan benefits, policies, and available services.

● Assisted members with provider information, appointments, and referrals.

● Documented member interactions accurately while maintaining HIPAA compliance.

● Resolved member concerns and escalated complex issues when needed.

● Updated member information and processed requests using internal systems.

● Assisted customers with orders for industrial gases, welding supplies, and related products.

● Handled inbound calls, emails, and in-person inquiries with professionalism and efficiency.

● Provided product information, pricing, availability, and delivery scheduling support.

● Coordinated with warehouse and delivery teams to ensure accurate and timely order fulfillment.

● Processed customer orders, returns, and account updates using internal systems.

● Resolved customer concerns, billing questions, and service issues in a timely manner.

● Maintained accurate records of customer interactions and transactions.

● Assisted members with scheduling non-emergency medical transportation (NEMT) rides for medical appointments.

● Handled high-volume inbound calls related to ride requests, eligibility, and transportation benefits.

● Coordinated with transportation providers to arrange timely pickups, drop-offs, and ride modifications.

● Verified member eligibility and ensured proper authorization for medical transportation services.

● Provided clear information on ride policies, procedures, and service coverage.

● Documented trip details, member interactions, and service updates accurately in internal systems.

● Resolved transportation issues, delays, and complaints while escalating complex cases when necessary.

● Maintained compliance with HIPAA regulations and company service standards.