Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
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Rebecca P Baez

Kissimmee,FL

Summary

Lead and direct pharmacy operations to protect patients and meet operational targets. Proficient in managing support staff, overseeing inventories and working with patients to provide top-notch support. Well-organized, efficient and diligent about preventing errors.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Pharmacy Operations Manager

Walgreens
Kissimmee, FL
05.2020 - Current
  • Managed the day-to-day activities of the pharmacy, including staffing, scheduling, budgeting, and customer service.
  • Resolved customer complaints promptly while maintaining a high level of professionalism.
  • Coordinated with insurance companies regarding billing issues or payment disputes.
  • Conducted periodic audits of all pharmacy operations to verify accuracy and completeness of documentation.

Senior Pharmacy Technician

Walgreens
Kissimmee, FL
03.2017 - 05.2020
  • Verified that all incoming prescriptions were accurate and complete prior to dispensing them.
  • Trained new technicians on proper procedures for compounding and dispensing drugs.
  • Organized workflow within the pharmacy department by assigning tasks appropriately among staff members.
  • Established and updated patient profiles, medications and insurance details.
  • Ordered medications from wholesalers as needed to maintain adequate stock levels.

Customer Service Associate

Walgreens
Miami, FL
03.2015 - 03.2017
  • Greeted customers and identified their needs.
  • Provided information about products and services available to customers.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.

Education

Associate of Science - Medical Assisting

National School Of Technology
Hialeah, FL
06-2005

Skills

  • Prescription Verification
  • Medication Dispensing
  • Regulatory Compliance
  • Training and mentoring
  • Inventory Control
  • Immunizations
  • Medication ordering
  • Pharmacy operations

Accomplishments

  • Regional Courageous Customer Care Award
  • Connect and Protect District Leader
  • Customer Service Award

Languages

English
Full Professional
Spanish
Full Professional

Certification

  • Florida Registered Pharmacy Technician License
  • Certified Immunizer
  • CPR
  • PTCB Certified

Timeline

Pharmacy Operations Manager

Walgreens
05.2020 - Current

Senior Pharmacy Technician

Walgreens
03.2017 - 05.2020

Customer Service Associate

Walgreens
03.2015 - 03.2017

Associate of Science - Medical Assisting

National School Of Technology

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Rebecca P Baez