Rebecca Basante
West Palm Beach,FL
Summary
Experienced Server offering solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic. Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.
Overview
40
40
years of professional experience
Work History
Waitress Supervisor
John G'S Restaurant
01.2010 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Waitress
Crowne Plaza Hotels
01.2001 - 12.2009
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
Waitress
Hilton Hotels
01.1984 - 12.2000
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
Education
High School Diploma -
Mt. Ararat High School
Topsham, ME06.1981
Skills
- Task Delegation
- Sales Promotion
- Order Accuracy
- Complaint Handling
Timeline
Waitress Supervisor
John G'S Restaurant
01.2010 - Current
Waitress
Crowne Plaza Hotels
01.2001 - 12.2009
Waitress
Hilton Hotels
01.1984 - 12.2000
High School Diploma -
Mt. Ararat High School
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