Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Batty

Las Vegas,NV

Summary

Shift Leader at Dutch Bros with proven expertise in team leadership and customer service. Recognized for enhancing workflow efficiency and resolving conflicts effectively. Skilled in training staff and optimizing operations, consistently achieving high customer satisfaction. Adaptable and committed to fostering a positive work environment while driving performance goals.

Overview

6
6
years of professional experience

Work History

Shift Leader

Dutch Bros
Las Vegas, NV
05.2023 - Current
  • Supervised a team during daily shifts, ensuring efficient operation and customer satisfaction.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Collaborated with management to set performance goals and evaluate progress.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked successfully with a diverse group of coworkers to accomplish goals.

Barista

Dutch Bros
Las Vegas, NV
06.2019 - Current
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Utilized POS system to receive and process customer payments.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.

Sales Associate

Urban Outfitters, Inc.
Las Vegas, NV
10.2018 - 01.2019
  • Answered store and merchandise questions and led customers to wanted items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Answered incoming telephone calls to provide store, products and services information.

Education

Bachelor of Arts - FIlm

University of Nevada, Las Vegas
Las Vegas, NV

Skills

  • Team leadership
  • Customer service
  • Conflict resolution
  • Time management
  • Adaptability
  • Workflow optimization

Timeline

Shift Leader

Dutch Bros
05.2023 - Current

Barista

Dutch Bros
06.2019 - Current

Sales Associate

Urban Outfitters, Inc.
10.2018 - 01.2019

Bachelor of Arts - FIlm

University of Nevada, Las Vegas

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