Rebecca Bennett
Kent,OH
Summary
Dedicated sales associate with proven skills in product knowledge and upselling techniques, ensuring exceptional customer experiences and satisfaction. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Sales Associate
Furniture Warehouse Ohio
Twinsburg, Ohio
07.2025 - Current
- Assisted customers in selecting furniture and accessories to meet their needs.
- Maintained a clean and organized sales floor for optimal customer experience.
- Operated point-of-sale system to process transactions efficiently and accurately.
- Provided product knowledge to customers, enhancing their shopping experience.
- Engaged customers through active listening to effectively address inquiries and concerns.
- Supported the team in achieving store goals through positive customer interactions.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Provided detailed information about products, prices, and services to enhance customer understanding.
- Maintained cleanliness of store environment including floors, windows, displays.
- Maintained up-to-date knowledge of store merchandise and policies.
- Used technology resources to assist customers in locating and selecting items.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests to increase sales opportunities.
- Attended weekly team meetings to review performance goals and objectives.
- Conducted inventories on a regular basis to track stock levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Retail Sales Associate
Bedrooms Today
Twinsburg, Ohio
10.2009 - 07.2025
- Provided exceptional customer service to ensure a positive shopping experience.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Assisted customers in selecting bedroom furniture and accessories.
- Cultivated relationships with regular customers through personalized service, fostering loyalty and repeat business.
- Managed customer relationships to ensure satisfaction and loyalty.
- Resolved customer inquiries and concerns in a timely manner for satisfaction.
- Handled customer complaints in a professional manner.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Cross-sold products and services, enhancing customer experience and increasing transaction value.
- Monitored inventory levels to ensure stock availability for sales activities.
- Tracked inventory levels throughout the day and restocked items.
- Conducted regular stock checks to identify product availability and replenishment needs.
- Maintained product displays to enhance visual appeal and organization.
- Educated customers on product features, benefits, and care instructions.
- Demonstrated knowledge of store products and services.
- Collaborated with team members to achieve store goals and maintain inventory levels.
- Created price tags and merchandise signs for new items.
- Used product knowledge to suggest items to match client needs.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Completed transactions in an efficient manner while providing excellent customer service.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Offered suggestions for additional items that may be of interest to customers.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Placed special orders or called other stores to find desired items.
Education
Some College (No Degree) - Accounting
University of Akron
Akron, OHSkills
- Product knowledge
- Point-of-sale operation
- Visual merchandising
- Inventory management
- Upselling techniques
- Customer relationship management
- Active listening
- Conflict resolution
- Design support
- Delivery coordination
- Building customer loyalty
Timeline
Sales Associate
Furniture Warehouse Ohio
07.2025 - Current
Retail Sales Associate
Bedrooms Today
10.2009 - 07.2025
Some College (No Degree) - Accounting
University of Akron