Rebecca Bentum
Burtonsville,MD
Summary
A dedicated and reliable student eager to apply educational background and practical experience to a professional role. Possesses a strong work ethic, exceptional organizational skills, and above-average technical proficiency. A proactive and attentive listener, capable of managing multiple tasks efficiently to ensure smooth and effective operations.
Overview
6
6
years of professional experience
Work History
Bank Teller
PNC Bank
Laurel, Maryland
07.2024 - Current
- Built and maintained client relationships through quality, personalized interactions.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Maintained confidentiality of bank records and client information.
- Greeted and engaged lobby visitors, checking in clients.
- Processed transactions accurately while providing excellent customer service.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
Administrative Support/Case Manager
Community Veteran Justice Project
, Remote
05.2024 - 12.2024
- Conducted thorough needs assessments and developed individualized service plans for clients
- Coordinated with various community resources and service providers to facilitate client access to housing, employment, healthcare, and other essential services
- Maintained detailed and accurate records of client interactions and progress, ensuring compliance with organizational and legal standards
- Provided crisis intervention and advocacy services, assisting clients in navigating complex systems and overcoming barriers.
- Monitored client progress through regular follow-up contacts.
- Advocated on behalf of clients to secure necessary services and support.
- Collaborated with healthcare providers, lawyers firm and other stakeholders involved in a client's case.
Seasonal Summer Conference Aid/Front Desk Clerk
McDaniel College
Westminster
05.2022 - 08.2022
- Greeted clients and visitors in a friendly and professional manner and directed clients to the correct office or department
- Help maintain workplace security by checking people in, maintaining visitor logs, and issuing visitor badges when necessary
- Answer phones, providing correct information to client questions or directing calls if required.
Wait Staff Member
Riderwood Village
Silver Spring, Maryland
08.2019 - 08.2021
- Created a welcoming environment for guest as they ate and waited.
- Provided Guest with satisfactory and quick service.
- Anticipated guest needs and upheld service expectations.
- Entered Orders into a POS system in a quick and efficient manner.
- Maintained a 26-person section as well as a clean workstation with attention to detail and flexibility.
- Took orders over the reservation line and managed multiple phone calls simultaneously.
Education
Bachelor of Arts - Criminal Justice & Sociology
McDaniel College
trueCertificate - Accounting
ECornell University
Ithaca, NYSkills
- Problem-solving
- Research
- Multitasking
- Cash handling
- Team player
- Ability to work independently
- Excellent written and oral communication
- Excel expert
- Record management
- Transaction processing
- Customer service
- Microsoft Expert
CLASSROOM EXPERIANCE
· Sociology Capstone Critical Inquiry: I honed my ability to conduct research, analyze data, and effectively communicate my findings in a professional manner. Additionally, I developed strong communication skills, becoming more confident in public speaking and presenting my work in a polished way. I Utilized statistical software (SPSS) to analyze data.
· Excel For Business: This class has equipped me with advanced skills in Microsoft Excel, enabling me to create and analyze data sheets with proficiency. I have also developed problem-solving skills, learning how to troubleshoot errors and optimize spreadsheets for efficiency.
Timeline
Bank Teller
PNC Bank
07.2024 - Current
Administrative Support/Case Manager
Community Veteran Justice Project
05.2024 - 12.2024
Seasonal Summer Conference Aid/Front Desk Clerk
McDaniel College
05.2022 - 08.2022
Wait Staff Member
Riderwood Village
08.2019 - 08.2021
Bachelor of Arts - Criminal Justice & Sociology
McDaniel College
Certificate - Accounting
ECornell University