Rebecca Berlanga
Converse
Summary
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills. Detailed team player excels in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills. Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
12
12
years of professional experience
Work History
Human Recourse Assistant
Salelytics
07.2022 - 08.2024
- Led professional and thorough orientation sessions, introducing new hires to key company information.
- Put together employee files and collected required digital or physical information to meet requirements.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Completed human resource operational requirements by scheduling and assigning employees.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Organized new employee orientation schedules for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
Attrition Prevention Senior CSR
Salelytics
04.2022 - 07.2022
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Trained staff on operating procedures and company services.
- Provided information about available products and services, membership details, and purchase advantages.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
Attrition Prevention CSR
Salelytics
11.2021 - 04.2022
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Trained staff on operating procedures and company services.
- Provided information about available products and services, membership details, and purchase advantages.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
Office/ classroom paraprofessional
East Central Cast Lead High School
10.2020 - 11.2021
- Worked closely with students on 504 plans.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Worked with students dealing with learning challenges or behavioral issues.
- Reinforced math, reading and writing skills in classrooms.
- Assisted classroom teacher in implementing district policies and procedures.
- Supported licensed teacher in implementing variety of behavioral management techniques.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Reported on student progress, behavior, and social skills to parents.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Took part in professional development workshops to boost skills.
- Assisted with school field trips and special events by collecting permission slips and payments.
- Prepared reports and maintained administrative records.
- Graded and provided feedback on assignments.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Pass instructional assistant
La Vernia Junior High
08.2019 - 08.2020
- Annual checks on students who are in the pass program
- Attempt to redirect student in the hallway if it was not successful the student was removed from class and taken to the pass room where we would work on redirection and at times social skills
- Assisted with creating student IEP and BIP.
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Mentored and tutored individual students needing additional help.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
Parent Liaison
Jubilee Highland Hills
10.2017 - 05.2018
- Strengthen the relationships between parents, teachers, and students
- Planned and hosted monthly parent principals
- Organized school fundraisers and book fairs
- Answered front office phones, assisted school receptionist with clerical duties such as filing, organizing, and parent/ teacher paperwork.
- Instructed parents in school processes, academic programs, and available resources.
- Facilitated positive and production communication between educators and families.
- Provided strategic counseling to parents or guardians with difficulty in raising children and developed corrective action plans.
- Documented parental involvement and submitted reports with details.
- Facilitated positive and proactive communication between families and educational staff.
- Coordinated documentation between parents and educators.
Substitute Teacher
Jubilee Academies
08.2015 - 10.2017
- Effectively took over the role as teacher for grades pre-k through 12th grade.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Supervised lunchroom and recess activities.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Developed creative instructional strategies to keep students engaged and motivated.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
- Documented student progress and provided regular updates to parents.
HR Team Member
Target
10.2015 - 12.2015
- Verified timekeeping records and handled any discrepancies with employees.
- Updated employee files with new details such as changes in address or salary levels.
- Maintained confidentiality of employee records and payroll information.
- Processed timecards and payroll data for team of employees.
- Completed payroll accurately and timely to meet employee expectations.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Processed new hire paperwork and documents.
- Maintained payroll information by calculating, collecting, and entering data.
- Sorted documents and maintained organized filing process.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Call Director
VMC/Volt
12.2012 - 12.2013
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Addressed customer account discrepancies and concerns.
- Detailed payment options and explained price, receipt and billing details to customers.
Education
High School Diploma -
James Maddison High School
San Antonio, TX08-2017
Certified Paraprofessional Through Region 20
Skills
- Administrative Support
- Mail distribution
- Office Administration
- Meeting Coordination
- Data Entry
- Meeting Support
- File Management
- Schedule Coordination
- Schedule and calendar management
- Document Control
Timeline
Human Recourse Assistant
Salelytics
07.2022 - 08.2024
Attrition Prevention Senior CSR
Salelytics
04.2022 - 07.2022
Attrition Prevention CSR
Salelytics
11.2021 - 04.2022
Office/ classroom paraprofessional
East Central Cast Lead High School
10.2020 - 11.2021
Pass instructional assistant
La Vernia Junior High
08.2019 - 08.2020
Parent Liaison
Jubilee Highland Hills
10.2017 - 05.2018
HR Team Member
Target
10.2015 - 12.2015
Substitute Teacher
Jubilee Academies
08.2015 - 10.2017
Call Director
VMC/Volt
12.2012 - 12.2013
High School Diploma -
James Maddison High School
Certified Paraprofessional Through Region 20