Rebecca Berrios
Richland Hills,TX
Summary
Hardworking and passionate job seeker with strong organizational skills Ready to help team achieve company goals. Experienced in using variety of software applications and calendar management. Excellent communication and interpersonal skills.
Overview
28
28
years of professional experience
Work History
Program Support Assistant
SBA
09.2017 - 06.2023
- Performed clerical organization, answered phones and filed documentation for program manager.
- Communicated clearly with program staff and participants through written and digital correspondence.
- Provided exceptional customer service when responding to inquiries from internal/external stakeholders regarding the program''s offerings or policies.
Medical Insurance Specialist
UNT Health Patient Services
11.2015 - 02.2016
- Assisted patients with inquiries, complaints and insurance issues with quick resolution
- Streamlined claim submission process for faster turnaround times and reimbursement rates.
- Maintained compliance with industry regulations by staying updated on coding changes and guidelines.
- Achieved timely resolution of claim issues through effective communication with insurance carriers and healthcare providers.
Life Insurance Agent / Retirement Advisor
FFG Financial Group
11.2013 - 12.2014
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
- Expanded referral network through strong relationship-building with industry professionals, leading to increased business opportunities.
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
Insurance Verification / Collection Customer Service Representative
Texas Health Resources
07.2001 - 03.2013
- Verified patient demographic information and assured it was loaded into patients account properly with correct benefits and authorizations required for claims and appeals
- Trained new employees lead worker.
- Improved customer satisfaction by promptly addressing and resolving collection inquiries and concerns.
Medical Billing / Collections
Huguley Memorial Medical Center
04.1998 - 01.2000
- Medical billing/collections for doctor, Cardiologist of North Texas
- Handled appeals
- Corrected claims to assure and secure proper payment for services rendered
- Followed up on results
- Posted payments.
Medical Billing / Collections
Medstar Ambulance
01.1995 - 01.1998
- Handled customer service calls to assure correct insurance information was applied to patient accounts and billed out properly
- Appeals and posted payments to accounts.
Education
High School Diploma -
Cleburne High School
Cleburne, TX05.1986
Skills
- Quickbooks, MS Office
- Invision Gold, Advance, Navinet, Availity
- Program files maintenance
- Meeting Arrangements
- Documentation and Recordkeeping
- Report Writing
- Business Correspondence Writing
- Multi-line phone proficiency
- Billing and coding
- Medicare and Medicaid Websites
- Document Management
- Tiopa, Nextgen
License
Life Insurance Agent - Texas
Languages
Spanish
Full Professional
Hobby
I enjoy cooking for others but I am known for my tamales!
Timeline
Program Support Assistant
SBA
09.2017 - 06.2023
Medical Insurance Specialist
UNT Health Patient Services
11.2015 - 02.2016
Life Insurance Agent / Retirement Advisor
FFG Financial Group
11.2013 - 12.2014
Insurance Verification / Collection Customer Service Representative
Texas Health Resources
07.2001 - 03.2013
Medical Billing / Collections
Huguley Memorial Medical Center
04.1998 - 01.2000
Medical Billing / Collections
Medstar Ambulance
01.1995 - 01.1998
High School Diploma -
Cleburne High School
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