Rebecca Beyler
Emlenton,PA
Summary
Office Manager and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
22
22
years of professional experience
Work History
Office Manager
Veterinary Center Of Morris County
11.2013 - 10.2023
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Leveraged data and analytics to make informed decisions and drive business improvements.
CSR, Marketing Manager, Extern Coordinator
The Mid-Atlantic Equine Medical Center
04.2005 - 11.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved accounting, service and delivery concerns.
- Developed and implemented annual marketing budget
- Represented MAEMC at multiple promotional and educational events annually
- Coordinated Veterinary Student Extern schedule for approximately 50 students per year.
Adjunct Instructor, Equine Sciences
Delaware Valley College
08.2003 - 12.2004
- Used lectures, discussions and demonstrations to increase learning and classroom success.
- Engaged students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention.
- Examined and graded assignments and assessments to report grades to appropriate personnel.
- Created and implemented course agendas, lesson plans and activities to successfully meet course objectives.
- Created unique, student-centered lesson plans and assignments for each class to promote maximum learning and knowledge retention.
- Consistently communicated with students to acknowledge and reward positive strides and discuss areas of improvement.
- Built strong rapport with students through class discussions and academic advisement.
- Met with students to dispense study and career advice and provide guidance and potential opportunities within chosen field.
Events Manager
Bucks County Horse Park
04.2002 - 10.2003
- Managed administrative logistics of events planning, event booking, and event promotions.
- Solicited feedback from competitors to assess event success and uncover opportunities for improvement.
- Generated ideas to enhance and expand current event offerings.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Developed and implemented successful marketing plans to generate event revenue.
- Maintained and built comprehensive database of industry contacts, vendors and venues.
- Utilized job-related software to create standard guidelines, calendars and budgets for each event.
- Coordinated travel and accommodations for event officials.
Education
Bachelor of Science - Large Animal Science With Focus On Equine Business
Delaware Valley College
Doylestown, PASkills
- Policy and Procedure Modification
- Train Employees
- Human Resources
- Administering Payroll and Biweekly Payroll Processing
- Marketing Management
- Training and Development
- Scheduling and Coordinating
- Policy and Procedure Modification
- Office Management Software
- Organizational Skills
- Customer Relations
- Project Management
- Excellent Multitasking Abilities
- Calendar Management
- Written Communication
- Managing Operations and Efficiency
- Negotiation and Conflict Resolution
- Quality Standards
- Coordinate Events
- Information Confidentiality
- Senior Leadership Support
- Risk Management
- Workflow Planning
- Employee Coaching and Mentoring
- Manage Inventory
- Customer Relationship Management
- Banking Operations
- Database Administration
Objective
Relocating to north western Pennsylvania. Seeking a remote or hybrid position to utilize professional skills and extensive experience to provide superior customer service.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Office Manager
Veterinary Center Of Morris County
11.2013 - 10.2023
CSR, Marketing Manager, Extern Coordinator
The Mid-Atlantic Equine Medical Center
04.2005 - 11.2013
Adjunct Instructor, Equine Sciences
Delaware Valley College
08.2003 - 12.2004
Events Manager
Bucks County Horse Park
04.2002 - 10.2003
Bachelor of Science - Large Animal Science With Focus On Equine Business
Delaware Valley College
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