Rodine Etna
Fort Worth,TX
Summary
Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers.
Overview
21
21
years of professional experience
Work History
Secretary
Fresenius Kidney Care Dialysis
Fort Worth, TX
11.2023 - Current
- Coordinated communication between medical staff and patients effectively.
- Facilitated effective communication with clients and team members through calls and emails., taking calls, responding to emails and interfacing with clients.
- Maintained accurate patient records in electronic health record systems.
- Facilitated patient intake procedures and ensured compliance with protocols.
- Assisted with billing inquiries and insurance verification processes.
- Answered incoming phone calls, responded to inquiries, and transferred calls promptly.
- Supported staff with administrative tasks and document preparation.
- Organized office supplies and maintained inventory for daily operations.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
Patient Care Technician
Fresenius Kidney Care Dialysis
Fort Worth, TX
03.2021 - 11.2023
- Monitored patient vital signs during dialysis treatments to ensure safety and comfort.
- Assisted nurses with patient care tasks and maintained a clean treatment area.
- Educated patients on their dialysis process and answered questions about procedures.
- Prepared and maintained medical equipment for efficient dialysis operations.
- Documented patient information accurately in electronic health records systems.
- Collaborated with healthcare team members to improve patient care strategies.
- Delivered compassionate support to patients and families during treatment sessions.
- Followed infection control protocols to maintain a safe clinical environment.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
Medical Assistant
Visiting Physicians Association
Fort Worth, TX
01.2016 - 12.2020
- Assisted physicians in conducting patient examinations and medical procedures.
- Managed patient records using electronic health record systems efficiently.
- Coordinated scheduling for home visits and follow-up appointments seamlessly.
- Educated patients on treatment plans and medication adherence effectively.
- Collected patient vitals and documented findings accurately for physician review.
- Communicated with insurance providers to verify patient coverage and benefits promptly.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Turndown Attendant
Marriot Hotel
Fort Worth, TX
01.2006 - 06.2012
- Prepared guest rooms for evening arrivals with attention to detail.
- Delivered turn-down service by refreshing linens and providing amenities.
- Ensured cleanliness and organization of guest corridors and common areas.
- Communicated guest requests promptly to enhance overall satisfaction.
- Assisted in training new staff on turn-down procedures and best practices.
- Followed safety protocols while handling cleaning supplies and equipment.
- Following all company policies related to health and safety guidelines.
- Ensuring trash cans are emptied properly into garbage bags and disposed of outside of the hotel.
- Vacuuming carpets and floors to remove dirt and debris.
- Cleaning bathrooms thoroughly by scrubbing toilets, sinks and showers and bathtubs.
- Reporting any maintenance issues found during inspection to the housekeeping supervisor immediately.
- Greeting guests upon entering the room and providing a warm and friendly welcome.
Education
Success High School
Fort Worth, TXSkills
- Electronic health records
- Insurance verification
- Patient scheduling
- Medical billing
Timeline
Secretary
Fresenius Kidney Care Dialysis
11.2023 - Current
Patient Care Technician
Fresenius Kidney Care Dialysis
03.2021 - 11.2023
Medical Assistant
Visiting Physicians Association
01.2016 - 12.2020
Turndown Attendant
Marriot Hotel
01.2006 - 06.2012
Success High School