Deilia Smartt
New York,NY
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in EPIC.
Overview
5
5
years of professional experience
Work History
Secretary
MedRite Urgent Care
12.2019 - 02.2025
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Edited and proofread documents for accuracy and completeness.
- Worked with electronic health records software and database systems.
- Answered phone calls and messages for physician, scheduling appointments, and handling patient inquiries.
Patient Service Representative
Northwell Health
09.2023 - 10.2024
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Assisted patients in filling out check-in and payment paperwork.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Used EPIC to schedule appointments.
Administrative Clerk
Nyu Langone
03.2021 - 08.2023
- Answered incoming calls, scheduled appointments and filed medical records.
- Organized patient records and database to facilitate information storage and retrieval.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Education
Associate of Business Administration -
Bramson Ort College
New York, NY07-2014
Skills
- Patient support
- Utilization review
- Scheduling appointments
- Patient admitting
- Appointment scheduling
- Electronic health records
- Medical terminology
Timeline
Patient Service Representative
Northwell Health
09.2023 - 10.2024
Administrative Clerk
Nyu Langone
03.2021 - 08.2023
Secretary
MedRite Urgent Care
12.2019 - 02.2025
Associate of Business Administration -
Bramson Ort College
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