Rebecca Bichotte
Fort Worth,TX
Summary
Experienced Customer Service Representative with a proven track record of delivering exceptional service and resolving customer complaints effectively. Thrived in a fast-paced environment at PLS Check Cashers, demonstrating professionalism and composure under pressure. Committed to enhancing customer satisfaction through strong communication skills, efficient account setup, meticulous data management, and building lasting relationships. Seeking a similar role to leverage expertise and contribute to the success of a customer-focused organization.
Overview
3
3
years of professional experience
Work History
Security Officer
Allied Universal Security Services
06.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Customer Service Representation
PLS Check Cashers
05.2023 - 12.2023
- Resolved customer service and billing issues, ensuring accurate and timely support which bolstered customer satisfaction
- Managed customer account setups and activations, while maintaining database accuracy with updates on new and altered customer information
- Utilized customer feedback from surveys to enhance service quality, and maintained composure to professionally deescalate challenging situations
Dialysis Patient Care Technician
Fresenius Medical Care Holdings Inc.
03.2022 - 10.2022
- Monitored patients' vital signs and dialysis machine operations, ensuring treatments adhered to prescribed medical standards
- Administered routine maintenance and preparation of dialysis equipment, while meticulously recording patient data and treatment specifics
- Educated patients on post-treatment home care, including dietary and medication adherence, and collected blood samples for laboratory analysis
- Maintained a sanitary clinical environment, adhered to safety protocols, and efficiently managed inventory to support hemodialysis procedures
Medical Assistant Intern
Lone Star Allergy
09.2021 - 12.2021
- Conducted comprehensive patient intakes, recording vital signs and medical histories, and supported physicians during examinations and medical procedures to ensure efficient patient flow and care
- Delivered patient education on health management and medication protocols as per physicians' directives, reinforcing treatment plans and enhancing patient comprehension
- Ensured the integrity of medical inventory by managing supplies, adhering to safety protocols for sterilizing instruments, and maintaining strict confidentiality of patient records in compliance with privacy regulations
Education
Diploma - Medical Assistant
Peloton College
Dallas, TX11.2021
High School Diploma -
Trimble Technical High School
Fort Worth, TX06.2020
Skills
- Product Knowledge
- Data Entry
- Appointment Scheduling
- Paperwork Processing
- Scheduling
- Active Listening
- Medical Terminology Knowledge
- Payment Processing
- Venipuncture
- Hipaa
- Vital Signs Monitoring
- Restocking Supplies
- Patient Observation
- Adaptable
- Blood Glucose Monitoring
- Cash Handling
- Check Processing
- POS System Operation
- Patient Scheduling
- Electronic Medical Records
- General Housekeeping Ability
Timeline
Security Officer
Allied Universal Security Services
06.2024 - Current
Customer Service Representation
PLS Check Cashers
05.2023 - 12.2023
Dialysis Patient Care Technician
Fresenius Medical Care Holdings Inc.
03.2022 - 10.2022
Medical Assistant Intern
Lone Star Allergy
09.2021 - 12.2021
Diploma - Medical Assistant
Peloton College
High School Diploma -
Trimble Technical High School
Similar Profiles
Majid YousafMajid Yousaf
Screening Officer at Allied Universal Security Services & Paladin Airport Security ServicesScreening Officer at Allied Universal Security Services & Paladin Airport Security Services
Jose Fernando DiazJose Fernando Diaz
GSOC Operator at Vistra Security for Allied Universal Security ServicesGSOC Operator at Vistra Security for Allied Universal Security Services
Tracy ApplewhiteTracy Applewhite
Supervisor Doorman at Allied Universal Security Services/ Mfort SecuritySupervisor Doorman at Allied Universal Security Services/ Mfort Security
David KrouskopDavid Krouskop
Unarmed Security Officer at Allied Universal Security ServicesUnarmed Security Officer at Allied Universal Security Services
Christopher ShoemateChristopher Shoemate
Police Officer at DFW AirportPolice Officer at DFW Airport