Detail-oriented Loan Servicing Specialist trained in assisting with commercial, real estate and consumer loans. Proficient in processing paid loan documents for mortgages. Attention to detail on quality review of new commercial loan coding.
Overview
24
24
years of professional experience
Work History
Loan Servicing Specialist
First United Bank & Trust
Oakland, MD
01.2005 - Current
Responsible for performing a variety of duties to support the loan servicing function; coordinating work within the department, as well as with other departments; respond to inquiries or request for information; provide backup support for other departmental staff as necessary; proficient in reading, writing, and grammar skills; proficient with mathematics skills; proficient interpersonal relations and communicative skills; proficient PC skills in IBS Insight, IsView, Sales Management; visual and auditory skills; performs quality review all new consumer and commercial loan files to validate accuracy of loan input, Administer Stop Payment Transactions, Process NSF (non-sufficient funds) Returns, Process paid real estate secured loans
Customer Service Representative
First United Bank & Trust
Oakland, MD
01.2002 - 01.2005
Responsible for performing a variety of duties to support the paying and receiving function of the community office; coordinating work within the department, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information. provide technical guidance to customers around bank technology through demonstrations and assistance. Must demonstrate MYBANK core values and uncommon service standards; including: Modeling helpfulness, Yielding to the customer, Being passionate, Adapting solutions, Nurturing trust, Keeping it personal.
Education
Associates Degree - Business Management
Garrett College
High School Graduate -
Southern Garrett High School
Skills
Ability to operate various office equipment
Proficient in PC skills (Word, Excel, Power PDF, Image Center, Kofax, etc)
Ability to learn & effectively utilize software tools including origination & loan document software