Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Rebecca Bixler

Dayton,OH

Summary

Dynamic medical receptionist with expertise in patient scheduling and insurance verification at PriMed Physicians. Proven ability to enhance office efficiency while adhering to HIPAA guidelines. Skilled in paperwork coordination and fostering positive patient relationships, ensuring a welcoming environment and streamlined operations. Committed to delivering exceptional service and maintaining accurate records. I also have the knowledge of working with Epic

Overview

20
20
years of professional experience

Work History

Medical Receptionist

PriMed Physicians
07.2023 - 03.2025
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Supported office staff and operational requirements with administrative tasks.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Processed medical insurance claims and payments.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Cashier

Kroger
06.2005 - 06.2023
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Set up new sales displays each week with fresh merchandise.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Performed cash, card, and check transactions to complete customer purchases.

Phlebotomist

CompuNet
04.2012 - 08.2013
  • Centrifuged blood samples as outlined in clinical protocols.
  • Packaged and shipped specimens to central lab daily.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Stocked phlebotomy cart or carrier with appropriate supplies.

Education

High School Diploma -

Belmont High School
Dayton, OH
06-1996

Skills

  • Medical office administration
  • HIPAA guidelines
  • Paperwork coordination
  • Medical terminology
  • Patient scheduling
  • Front desk operations
  • Mail management
  • Payment collection
  • Appointment setting
  • Patient callbacks
  • Patient registration
  • Insurance verification
  • Appointment scheduling
  • HIPAA compliance
  • Insurance verifications
  • Record processing
  • Workflow optimization

Timeline

Medical Receptionist

PriMed Physicians
07.2023 - 03.2025

Phlebotomist

CompuNet
04.2012 - 08.2013

Cashier

Kroger
06.2005 - 06.2023

High School Diploma -

Belmont High School

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Rebecca Bixler