Rebecca Box
Batesville,AR
Summary
Dynamic Care Manager with a proven track record at White River Area Agency On Aging, enhancing client satisfaction through effective service coordination and patient advocacy. Expert in navigating Medicare and Medicaid, with a talent for fostering strong community and client relationships.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Care Manager
White River Area Agency On Aging
01.2010 - Current
- Educate clients and families on community resources and health care services to remain safely at home.
- Assess clients and develop service plans to meet needs.
- Develop strong rapport with patients and families through listening and strong communication techniques.
- Establish and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Establish and maintain effective communication with agency staff, physicians and community organizations to promote high quality client care.
- Maintain detailed records in compliance with agency standards and regulations.
- Maintain network of community resources to provide the most comprehensive support services possible to clients.
- Improve client satisfaction through effective communication and collaboration with agency healthcare teams.
- Developed and implemented training programs for new care mangers to enhance skills and knowledge.
- Effectively communicate complicated health insurance concepts including Medicare and Medicaid in an easy to understand manner to clients and families.
- Plan and execute marketing and public relation events to raise awareness and inform the public of availability of agency services.
- Maintain strong relationships with referral sources.
- Advocate for the rights and needs of the elderly population.
Admissions Director
Batesville Healthcare Nursing and Rehabilitation
05.2002 - 12.2009
- Increased admissions rates by implementing targeted marketing strategies and outreach efforts.
- Facilitated communication between residents, families, and staff for optimal care coordination and seamless transitions between home and nursing home.
- Ensured compliance with state and federal regulations by maintaining documentation.
Education
Bachelor of Science - Marketing Management
Arkansas State University
Jonesboro, AR05.2002
Skills
- Service Coordination
- Referral management
- Client Care Assessment
- Training and mentoring
- Critical Thinking
- Decision-Making
- Problem Identification
- Client education and counseling
- Patient Advocacy
Certification
- Certified Medicare SHIIP Counselor
Timeline
Care Manager
White River Area Agency On Aging
01.2010 - Current
Admissions Director
Batesville Healthcare Nursing and Rehabilitation
05.2002 - 12.2009
Bachelor of Science - Marketing Management
Arkansas State University
- Certified Medicare SHIIP Counselor
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