Rebecca Box
Batesville,AR
Summary
Dynamic Care Manager with a proven track record at White River Area Agency On Aging, enhancing client satisfaction through effective service coordination and patient advocacy. Expert in navigating Medicare and Medicaid, with a talent for fostering strong community and client relationships.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Care Manager
White River Area Agency On Aging
2010.01 - Current
- Educate clients and families on community resources and health care services to remain safely at home.
- Assess clients and develop service plans to meet needs.
- Develop strong rapport with patients and families through listening and strong communication techniques.
- Establish and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Establish and maintain effective communication with agency staff, physicians and community organizations to promote high quality client care.
- Maintain detailed records in compliance with agency standards and regulations.
- Maintain network of community resources to provide the most comprehensive support services possible to clients.
- Improve client satisfaction through effective communication and collaboration with agency healthcare teams.
- Developed and implemented training programs for new care mangers to enhance skills and knowledge.
- Effectively communicate complicated health insurance concepts including Medicare and Medicaid in an easy to understand manner to clients and families.
- Plan and execute marketing and public relation events to raise awareness and inform the public of availability of agency services.
- Maintain strong relationships with referral sources.
- Advocate for the rights and needs of the elderly population.
Admissions Director
Batesville Healthcare Nursing and Rehabilitation
2002.05 - 2009.12
- Increased admissions rates by implementing targeted marketing strategies and outreach efforts.
- Facilitated communication between residents, families, and staff for optimal care coordination and seamless transitions between home and nursing home.
- Ensured compliance with state and federal regulations by maintaining documentation.
Education
Bachelor of Science - Marketing Management
Arkansas State University
Jonesboro, AR05.2002
Skills
- Service Coordination
- Referral management
- Client Care Assessment
- Training and mentoring
- Critical Thinking
- Decision-Making
- Problem Identification
- Client education and counseling
- Patient Advocacy
Certification
- Certified Medicare SHIIP Counselor
Timeline
Care Manager
White River Area Agency On Aging
2010.01 - Current
Admissions Director
Batesville Healthcare Nursing and Rehabilitation
2002.05 - 2009.12
Bachelor of Science - Marketing Management
Arkansas State University
- Certified Medicare SHIIP Counselor
Similar Profiles
Kayla SolomonKayla Solomon
Certified Nursing Assistant at White River Area Agency On AgingCertified Nursing Assistant at White River Area Agency On Aging
Hannah vestHannah vest
Personal Care Assistant at White River Area Agency on AgingPersonal Care Assistant at White River Area Agency on Aging
Ke'Yuana AndersKe'Yuana Anders
Home Care Aide at White River Area Agency On AgingHome Care Aide at White River Area Agency On Aging