Rebecca Branscum

• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.

Managed assigned school district state accounts

Implement new customer accounts

Advise database administrators and web developers to update programs to state requirements

Met inbound customer needs while maintaining strict performance targets

Live chat customer support

Data entry

Helped improve processes and products by relaying customer feedback

Developed solid relationships with staff, customers and vendors

Supported team with expert RFP skills when needed

Tracked daily accounts in CRM for consistent reporting

Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance

Oversaw daily performance of computer systems and web demonstrations

Set specifications of for new systems and updates factoring input from management, staff, and users

Research school districts and competitor programs

Assisted with RFP's when necessary

• Reviewed and resolved differences between accounting information and cash drawer.
• Processed POS transactions, including checks, cash and credit purchases or refunds.
• Counted cash in register drawer at beginning and end of shift.
• Covered multiple store areas by cross- training in different roles