Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Brock

Appleton,WI

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Skilled using Eaglesoft and Dentrix appointment scheduling system. Goal-oriented and well-versed in standards and operations.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

The Dental Center Of The Valley
Appleton , WI
09.2018 - Current
  • Greeted patients at front desk, managed check-in process and collected payments.
  • Answered multi-line phone system to respond to inquiries, scheduling appointments and triage emergencies.
  • Resolved patient issues quickly, overcome obstacles to perpetuate forward progress.
  • Fielded concerns surrounding patients and care, liaising between dentist, patient and insurance company.
  • Used computer programs to complete clerical duties, complex treatment plans while generating referrals to specialists and claims to insurance companies.
  • Offered ample support to team members with creative solutions regarding office and dental equipment.

Dental Assistant

Appleton Family Dentistry
Appleton, WI
07.2015 - 09.2018
  • Cleaned and sanitized dental instruments and equipment, prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Assisted dentists, hygienists and other personnel
  • Prepared patient X-rays and images by for review by dentist.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.

Education

Dental Assistant Diploma - Dental Assisting

Lakeshore Technical College
Cleveland, WI
06.1992

No Degree - Animal Science

UW Manitowoc
Manitowoc, WI

Skills

  • Thrive in problem solving regarding insurance correspondence and processing claims
  • Cleaning and Sterilizing in accordance to OSHA
  • Equipment Troubleshooting and Maintenance
  • Staff Leadership and mentoring new co workers
  • Exceptional Attention to Detail and continuous workflow improvement
  • Anticipate what tasks are priority while meeting deadlines and doctor's needs

Timeline

Front Desk Receptionist

The Dental Center Of The Valley
09.2018 - Current

Dental Assistant

Appleton Family Dentistry
07.2015 - 09.2018

Dental Assistant Diploma - Dental Assisting

Lakeshore Technical College

No Degree - Animal Science

UW Manitowoc

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Rebecca Brock