Megan Marshall
Lafayette,IN
Summary
Dynamic and detail-oriented professional with extensive experience at IU Health Arnett, excelling in insurance verification and customer service. Proven ability to streamline appointment scheduling and enhance patient communication, ensuring a seamless experience. Recognized for effective problem-solving and strong organizational skills, contributing to improved operational efficiency in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Front Desk Receptionist
IU Health Arnett
Lafayette, IN
11.2018 - Current
- Greeted and assisted visitors with a friendly, professional demeanor.
- Answered multi-line phone system, directing calls to appropriate staff.
- Managed appointment schedules for clients and staff efficiently.
- Maintained organized front desk area, ensuring a welcoming environment.
- Handled incoming and outgoing mail, distributing to relevant departments.
- Coordinated office supplies inventory, placing orders as needed.
- Assisted with visitor check-in process, ensuring security protocols were followed.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Responded to inquiries and room requests made online, by phone, and via email.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Scanned documents into electronic format for archival purposes.
- Verified insurance coverage for patient services and medical procedures.
- Coordinated with healthcare providers to obtain necessary documentation for claims.
- Reviewed insurance policies to ensure compliance with regulations and guidelines.
- Communicated effectively with patients regarding their insurance benefits and coverage options.
- Utilized electronic health record systems to manage patient information accurately.
- Assisted billing department by providing verification details for timely claims processing.
- Maintained up-to-date knowledge of insurance industry changes and policy updates.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Updated patient and insurance data and input changes into company computer system.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
- Entered data in EMR database to record payer, authorization requirements and coverage limitations.
- Navigated through multiple online systems to obtain documentation.
- Accessed third-party insurance databases to identify coverage of benefits.
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Contacted patients to confirm demographic information and communicate financial responsibilities.
- Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
- Evaluated policies and procedures related to Insurance Verification activities.
- Collaborated with internal staff members such as Billing Specialists, Medical Coders to resolve any discrepancies in patients' insurance information.
- Participated in training sessions on new software programs used for verification purposes.
- Determined estimated self-pay portion by calculating charges, co-insurance and deductibles.
- Educated patients on their insurance benefits and coverage limitations.
- Responded to patient inquiries regarding insurance coverage and billing issues.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled and confirmed patient appointments and consultations.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Communicated with patients with compassion while keeping medical information private.
Clerical Worker
Rotech Healthcare
Lafayette, IN
02.2007 - 11.2018
- Managed patient records and ensured accurate data entry for healthcare services.
- Prepared documentation for insurance claims and verified eligibility requirements.
- Communicated with patients regarding billing inquiries and resolved discrepancies promptly.
- Supported team members by training new clerical staff on procedures and systems.
- Processed incoming mail and distributed correspondence to appropriate departments swiftly.
- Maintained confidentiality of sensitive patient information in compliance with regulations.
- Organized and filed documents, both physically and electronically.
- Answered customer inquiries by phone and in person.
- Proofread documents for accuracy prior to distribution or printing.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Answered and directed phone calls to appropriate staff members.
Education
GED -
El Cajon Valley High
El Cajon, CA05-2005
Skills
- Insurance verification
- Electronic health records
- Appointment scheduling
- Customer service
- Data entry
- Office administration
- Document management
- Billing support
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Team collaboration
- Conflict resolution
- Task delegation
- Mail handling
- Verbal and written communication
- Guest relations
- Multitasking and organization
- Filing
- Mail distribution
- Oral and writing communication
- Work prioritization
- Word processing
- Appointment confirmation
- Hospitality services
- Problem-solving skills
- Filing and sorting
- Office supplies ordering
- Listening skills
- Package and mail receipt
- Correspondence typing
- Email correspondence
- Scheduling appointments
- Phone etiquette
- Clerical support
References
References available upon request.
Timeline
Front Desk Receptionist
IU Health Arnett
11.2018 - Current
Clerical Worker
Rotech Healthcare
02.2007 - 11.2018
GED -
El Cajon Valley High