Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Brown

Statesboro,GA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Auxiant
Milwaukee, WI
03.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Assistant Manager

Jet Food Stores
Claxton, GA
07.2019 - 12.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Personal Care Assistant

Rescare Homecare
Metter, GA
03.2016 - 09.2019
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Planned, prepared, and served meals and snacks according to prescribed diets.

Education

High School Diploma -

Metter High School
Metter, GA
05.2015

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Problem Resolution

Timeline

Customer Service Representative

Auxiant
03.2024 - Current

Assistant Manager

Jet Food Stores
07.2019 - 12.2023

Personal Care Assistant

Rescare Homecare
03.2016 - 09.2019

High School Diploma -

Metter High School
Rebecca Brown