Rebecca Brown
Austin,Texas
Summary
Dynamic leader and problem-solver with extensive experience at Accenture, specializing in policy improvement and operations management. Spearheaded initiatives that enhanced user safety and operational efficiency by 20%, demonstrating exceptional project management and critical thinking skills. Proven track record in fostering team success and driving significant policy adherence improvements.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Lead/Senior Analyst
Accenture, LLP
Austin, Texas
09.2018 - Current
- Company Overview: Online Operations.
- Led the development, implementation, and enforcement of content policies focused on user safety, quality analysis, and regulatory compliance across various platforms.
- Collaborated with product teams, engineers, and stakeholders to address emerging risk areas.
- Spearheaded the creation of policy frameworks designed to mitigate abuse and fraud, improving operational efficiency and policy adherence by 20%.
- Resolved high-profile policy issues raised by users, internal teams, and external partners, ensuring swift resolution, and consistent enforcement.
- Reviewed sensitive content, including graphic material, to ensure policy compliance, and mitigate risk for millions of users.
- Fostered a culture of continuous improvement, driving team success in policy implementation, and product safety initiatives.
Ads Classification Review Agent
BC Forward @ Accenture
Austin, Texas
11.2017 - 09.2018
- Delivered insights and solutions for identifying and mitigating harmful ads, contributing to the improvement of operational workflows, and user safety on digital platforms.
- Worked cross-functionally with internal teams to enhance ad review processes, aligning policies with safety goals, and regulatory requirements.
Fraud Order Review Specialist
Volt
Austin, Texas
04.2017 - 09.2017
- Managed high-risk accounts and fraud prevention measures, ensuring compliance with internal security policies, and protecting users from fraudulent activities.
- Provided key insights into user behavior and fraud trends, informing product teams on security measures to protect user trust.
Education
Bachelor of Science - Business
University of Phoenix
11.2022
Associate of Arts - Healthcare Administration
University of Phoenix
09.2012
Skills
- Problem-solving
- Critical thinking
- Policy improvement
- Project management
- Attention to detail
- Operations management
- Leadership
Certification
University of Phoenix
- Project Management Undergrad Certification
Timeline
Team Lead/Senior Analyst
Accenture, LLP
09.2018 - Current
Ads Classification Review Agent
BC Forward @ Accenture
11.2017 - 09.2018
Fraud Order Review Specialist
Volt
04.2017 - 09.2017
Bachelor of Science - Business
University of Phoenix
Associate of Arts - Healthcare Administration
University of Phoenix