Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rebecca Bryant

Decatur,GA

Summary

Dynamic leader with a proven track record at Avenue, excelling in customer service and problem-solving. Skilled in fostering team collaboration and driving significant improvements in customer satisfaction. Demonstrates a strong ability to multitask and organize, achieving notable success in enhancing store profitability and employee retention.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Store Manager/ Training Manager

Avenue
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Human Resources Manager

Upton's
09.1987 - 09.2016
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
  • Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
  • Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
  • Processed employee claims involving performance issues and harassment.
  • Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
  • Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
  • Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
  • Implemented performance reviews and motivational strategies to elevate HR team results.
  • Motivated employees through special events and incentive programs.
  • Coordinated company-wide training programs to enhance workforce skills and promote professional growth.
  • Championed employee wellness initiatives to improve job satisfaction and reduce absenteeism.
  • Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
  • Used technologically relevant digital systems to manage payroll and benefits programs.
  • Introduced competitive compensation packages to attract high-caliber professionals while maintaining budgetary constraints.
  • Spearheaded successful recruitment campaigns, attracting top-tier talent to fill key company positions.
  • Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Distributed employee engagement surveys to identify areas of improvement.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Devised hiring and recruitment policies for Number-employee company.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
  • Recruited top talent to maximize profitability.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Liaised between multiple business divisions to improve communications.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Coordinated technical training and personal development classes for staff members.
  • Reduced process gaps while supervising employees to achieve optimal productivity.

Uptona

Department Manager ,Store Manager, Training Manage
12.1997 - 09.2001
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.

Education

General Studies

DeKalb Community College
Stone Mountain, GA

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization

Certification

Top sales , ranked in maintaining staff,

Timeline

Uptona

Department Manager ,Store Manager, Training Manage
12.1997 - 09.2001

Human Resources Manager

Upton's
09.1987 - 09.2016

Store Manager/ Training Manager

Avenue

General Studies

DeKalb Community College

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Rebecca Bryant