Rebecca Buckmaster
Indianapolis,IN
Summary
Talented Inside Sales Agent successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets. Known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
24
24
years of professional experience
Work History
Inside Sales Representative
Williams Comfort Air
04.2019 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
GSA Technical Assistance/Information Specialist
Convergys
02.2017 - 07.2018
- Addressed Customer Service inquiries in a timely and accurate manner
- Provided technical support, with patience and empathy
- Achieved customer satisfaction rating of 98% within 6 months exceeding company expectations.
- Prepared reports by collecting, analyzing, and summarizing information.
- Assisted patrons with complex research inquiries, providing expert guidance and personalized support throughout the process.
General Manager
The Breezeway Restaurant and Bar
08.2012 - 07.2016
- Directly supervised staff of 28 employees from the back of the house to the front of the house
- Carried out supervisory responsibilities in accordance with company policies and applicable laws
- Responsibilities included: interviewing, hiring and training employees, enforcing sanitary practices for food handling, working within approved budget, ordering and inventory control.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Junior Loan Processor
Home Team Equity,LLC
12.2009 - 08.2011
- Assisted in the processing of Conventional, FHA, VA, and USDA loans
- Ordered inspections, appraisals, and surveys
- Executed all daily functions using Outlook, Excel, Point, and Multiple National and Federal banking websites.
- Supported risk management efforts throughout the organization by adhering strictly to established guidelines regarding borrower eligibility and documentation requirements.
- Conducted extensive borrower background checks, verifying employment history, creditworthiness, and financial stability for informed lending decisions.
Resident Manager
Casa Loma Apartments
01.2000 - 01.2006
- On-site Manager of 110 lofts in downtown Kansas City
- Responsible for collecting and properly posting all rent and revenue payments daily
- Handled activities regarding NSF's and bad debt, leasing, renewals, marketing, and managing of dispossessory warrants in observance with appropriate laws and state regulations.
- Improved tenant satisfaction by addressing maintenance requests promptly and efficiently.
- Meticulously reviewed applicant background checks before approving leases to maintain a high-quality tenant base.
- Developed strong relationships with residents to foster a sense of community within the property.
Education
Accredited Residential Manager Certification -
IREM
01.2000
No Degree - Communications
University of Kansas
Lawrence, KS06.1993
Skills
- Attention to Detail
- Interpersonal Communication
- Exceptional customer service
- Cheerful and energetic
- Relationship Development
- Superior organizational skills
Key Qualifications
- Guest Satisfaction
- Business Operation
- Trouble shooting
- Workforce Motivation
- Service and Support
- Marketing and Event Planning
- Quality Assurance
- Revenue Management
- Cost Consciousness
Timeline
Inside Sales Representative
Williams Comfort Air
04.2019 - Current
GSA Technical Assistance/Information Specialist
Convergys
02.2017 - 07.2018
General Manager
The Breezeway Restaurant and Bar
08.2012 - 07.2016
Junior Loan Processor
Home Team Equity,LLC
12.2009 - 08.2011
Resident Manager
Casa Loma Apartments
01.2000 - 01.2006
Accredited Residential Manager Certification -
IREM
No Degree - Communications
University of Kansas
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