Rebecca Burgess
Jacksonville,FL
Summary
Dynamic Office Manager with a proven track record at Elite A/C, excelling in customer service and office administration. Enhanced operational efficiency and client satisfaction through effective communication and conflict resolution. Skilled in budget management and staff training, fostering a productive work environment while maintaining confidentiality and accuracy in financial records.
Overview
9
9
years of professional experience
Work History
Office Manager
Elite A/C
Jacksonville, FL
06.2021 - Current
- Managed daily office operations to ensure efficient workflow and productivity.
- Coordinated scheduling and logistics for service calls and maintenance appointments.
- Trained new staff on office policies, software systems, and customer service protocols.
- Oversaw vendor relationships, negotiating contracts for services and supplies.
- Assisted in budget management by tracking expenses and preparing financial reports.
- Enhanced communication between departments to improve service delivery and client satisfaction.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Fast Food Manager
McDonald's
Jacksonville, FL
03.2017 - 06.2021
- Supervised daily operations to ensure optimal service efficiency and customer satisfaction.
- Trained and mentored staff on best practices in food safety and customer service protocols.
- Implemented inventory management systems to reduce waste and maintain stock levels.
- Developed schedules to optimize workforce productivity during peak hours and events.
Education
High School Diploma -
Orange Park High School
Orange Park, FLSkills
Customer service
Office management
Organizational skills
Office administration
Customer relations
Timeline
Office Manager
Elite A/C
06.2021 - Current
Fast Food Manager
McDonald's
03.2017 - 06.2021
High School Diploma -
Orange Park High School