Rebecca Caldwell
Morganton
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
8
8
years of professional experience
Work History
Physician Practice Manager
UNC Health Blue Ridge
Morganton , NC
2021.05 - Current
- Assisted in developing strategies for improving productivity and efficiency of medical services provided by the practice.
- Developed, implemented and maintained policies and procedures to ensure compliance with state and federal regulations.
- Coordinated meetings between physicians, staff members and other stakeholders.
- Recruited, hired and trained new employees as needed for efficient functioning of office operations.
- Analyzed data to identify trends in patient care needs, utilization patterns and cost containment opportunities.
- Monitored patient satisfaction surveys results and took action when necessary.
Administrative Assistant to COO & VP
UNC Health Blue Ridge
Morganton , NC
2020.10 - 2021.05
- Handled confidential documents in an organized fashion according to established protocol.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Processed invoices for payment using accounting software applications.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Processed expense reports submitted by staff members working under supervision of Senior Leaders.
- Managed databases containing confidential information about personnel records or financial data.
- Answered phone calls promptly while maintaining a professional demeanor at all times.
Administration Receptionist
UNC Health Blue Ridge
2018.08 - 2019.10
- Acting as a receptionist and/or meeting and greeting clients
- Maintaining spreadsheets and arranging appointments
- Implementing new procedures and administrative systems
- Organizing and servicing meetings (producing agendas)
- Answering calls, taking messages and handling correspondence
- Entering Invoices for further approvals
- Managing Databases
- Prioritizing workloads.
Patient Care Coordinator
UNC Health Blue Ridge
2016.10 - 2018.07
- Interacted with all necessary partners throughout the establishment including physicians, nursing staff, technicians, and medical assistants
- Scheduled appointments for doctor visits and procedures using desktop calendar software
- Carefully wrote down all phone messages and relayed them to the appropriate personnel
- Checked patient data including insurance, demographic and health history to ensure all information was current
- Obtained payments from patients and scanned identification and insurance cards
- Adhered to strict HIPAA guidelines always according to company policy
- Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy.
Education
Bachelors in Business Administration -
Appalachian State University
Associates in Arts -
Caldwell Community College & Technical Institute
High School Diploma -
West Caldwell High School
Skills
- Customer & Client Relations
- Invoice Processing
- Certified Lean Expert
- Excellent Communication Skills
- Database Management
- Proficient in all Microsoft Products
- Teamwork & Collaboration
- Performance Improvement
- Operations Management
- Managing medical practices
- Strategic Planning
- Budget Oversight
- Time Management
- Report Development
- Professional Phone Etiquette
- Critical Thinking
Timeline
Physician Practice Manager
UNC Health Blue Ridge
2021.05 - Current
Administrative Assistant to COO & VP
UNC Health Blue Ridge
2020.10 - 2021.05
Administration Receptionist
UNC Health Blue Ridge
2018.08 - 2019.10
Patient Care Coordinator
UNC Health Blue Ridge
2016.10 - 2018.07
Bachelors in Business Administration -
Appalachian State University
Associates in Arts -
Caldwell Community College & Technical Institute
High School Diploma -
West Caldwell High School
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