Lynn Gervais
Worcester,MA
Summary
Results-oriented healthcare manager skilled in overseeing operations and enhancing patient care coordination. Experienced in compliance management and dedicated to improving patient satisfaction through strategic process enhancements. Achievements include measurable increases in service efficiency.
Overview
7
7
years of professional experience
Work History
Physician Practice Manager
Worcester Physicians and Nurses Services
Worcester, Massachusetts
02.2021 - 04.2025
- Managed daily operations of physician and nursing services to ensure optimal performance.
- Coordinated patient scheduling systems, enhancing service efficiency.
- Oversaw compliance with healthcare regulations, mitigating organizational risk.
- Implemented process improvements to significantly enhance patient flow.
- Developed staff schedules to optimize coverage and operational workflow.
- Monitored patient satisfaction survey results and initiated necessary actions.
- Negotiated vendor contracts for supplies or services to support practice needs.
- Maintained accurate coding and billing activities for insurance reimbursements.
Assistant Manager
Post Office Pub
North Grafton, Massachusetts
09.2018 - 07.2020
- Trained new hires on customer service standards and operational procedures.
- Oversaw cash handling to ensure accuracy during transactions.
- Resolved customer complaints promptly, fostering positive guest relationships.
- Supervised daily operations, including scheduling shifts and assigning duties.
- Maintained comprehensive knowledge of company products and services.
- Coordinated training sessions to acclimate new employees to workplace environment.
- Managed daily restaurant operations, ensuring efficient staff scheduling and workflow.
- Conducted weekly team meetings to address performance issues and provide feedback.
Education
Bachelor of Arts - English Literature
Worcester State University
Worcester, Massachusetts, MA05-1995
Skills
- Patient care management
- EHR proficiency
- Operational compliance
- Coding accuracy
- Vendor negotiation
- Customer relationship management
- Staff training and development
- Team leadership
- Effective communication
- Conflict resolution
- Patient satisfaction improvement
- Medical billing
- Practice marketing
- Physician relations
- Credentialing management
- Healthcare compliance
- Patient scheduling
- HIPAA compliance
- Continuous improvement
Timeline
Physician Practice Manager
Worcester Physicians and Nurses Services
02.2021 - 04.2025
Assistant Manager
Post Office Pub
09.2018 - 07.2020
Bachelor of Arts - English Literature
Worcester State University