Iveliz Villarini
Tampa
Summary
Results-driven Physician Practice Manager with expertise in patient care protocols and compliance oversight. Proven track record in enhancing workflow efficiency and improving patient satisfaction through strategic initiatives.
Overview
30
30
years of professional experience
Work History
Physician Practice Manager
AdventHealth/Exodus Woman Center
Tampa
07.2003 - Current
- Managed daily operations of the physician practice including staffing, scheduling, patient flow and customer service.
- Managed daily operations of a women's health practice.
- Coordinated patient schedules to optimize workflow efficiency.
- Supervised staff training and development programs for new hires.
- Implemented patient care protocols to enhance service delivery.
- Maintained compliance with healthcare regulations and standards.
- Developed strategic initiatives to improve patient satisfaction and retention.
- Recruited, hired and trained new medical and facility staff.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Consulted with clinicians to develop business strategy.
- Communicated with patients with compassion while keeping medical information private.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Motivated staff by offering direction and providing constructive feedback.
- Complied with OSHA and HIPAA regulations.
- Ordered supplies needed and kept tabs on inventory levels.
Office Manager
Kennedy Walk in Clinic
Tampa
12.1996 - 01.2002
- Managed daily office operations and maintained a cohesive work environment.
- Coordinated patient scheduling and ensured timely appointment management.
- Oversaw inventory control and ordered medical supplies as needed.
- Implemented office policies to enhance efficiency and compliance with regulations.
- Handled patient inquiries and resolved issues with professionalism and care.
Education
Certified - Medical Assistant Certification
AMCA
Tampa01-2021
High School Diploma -
Jefferson High School
Tampa, FL06-1986
Some College (No Degree) - Business Administration
Hillsbough Community Collage
TampaSkills
- Patient care protocols
- HIPAA compliance
- Healthcare compliance
- Regulatory compliance
- Compliance oversight
- Patient safety
- Patient scheduling
- Workflow planning
- Workflow efficiency
- Financial oversight
- Performance metrics
- Staff recruitment
- Staff management
- Staff development
- Team leadership
- Inventory management
- Goal setting
Languages
Spanish
Professional
Timeline
Physician Practice Manager
AdventHealth/Exodus Woman Center
07.2003 - Current
Office Manager
Kennedy Walk in Clinic
12.1996 - 01.2002
Certified - Medical Assistant Certification
AMCA
High School Diploma -
Jefferson High School
Some College (No Degree) - Business Administration
Hillsbough Community Collage