Rebecca Campbell
Summary
Experienced sales and customer service professional with over 20 years of expertise across telecommunications, retail, and imaging industries. Proven track record in leadership, team management, and achieving sales goals. Skilled in customer retention, problem-solving, and process improvement with extensive knowledge of products, services, and market trends. Proficient in Microsoft Office Suite and Apple software, with strong organizational and communication abilities. Adept at fostering client relationships and exceeding expectations.
Overview
18
18
years of professional experience
Work History
Composite Processing Agent / Inside Sales Represen
Vantine Imaging
08.2016 - Current
- Proactively contact potential customers via phone and email, addressing inquiries and securing sales.
- Assist customers with product selection, order changes, and retention efforts while maintaining accurate data.
- Provide timely updates on production, payment, and order status to ensure customer satisfaction.
- Prepare weekly sales activity reports, track performance metrics, and meet or exceed monthly revenue goals.
- Collaborate with marketing teams to support product launches and campaigns by sharing competitive insights.
- Demonstrate deep product and industry knowledge to secure new and recurring business annually.
- Skilled in customer service, dispute resolution, and relationship management to drive retention and loyalty.
- Proficient in Apple and Microsoft Office Suite for efficient sales and customer management.
Inside Sales Representative
NRG Curtailment Solutions
02.2016 - 04.2016
- Managed leads, initiated contact, and educated prospects on demand response programs.
- Maintained knowledge of energy solutions to effectively address customer inquiries.
Retail Partner Account Executive
Time Warner Cable
11.2014 - 02.2016
- Implemented data-driven approaches to monitor and analyze partnership performance trends, identifying areas of improvement or concern.
- Managed a diverse portfolio of partners across various industries, demonstrating adaptability and versatility in approach.
- Fostered a culture of continuous improvement within the partner community by sharing success stories and encouraging open dialogue among partners.
- Shared best practices with fellow Partner Account Executives, contributing to overall team success and knowledge-sharing culture.
Internet Sales Representative
Northtown Automotive Company
07.2013 - 11.2014
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Collaborated with cross-functional teams to establish strategies for maximizing revenue growth and customer retention-ultimately contributing to the overall success of the company''s sales objectives.
- Boosted online revenue through the development and implementation of effective sales strategies.
- Implemented targeted promotions to attract new clients while retaining existing ones, contributing to overall revenue growth.
Account Executive - Sales
PhamTech Surveillance
10.2010 - 08.2011
- Marketed and sold mobile school bus video surveillance systems nationwide.
- Secured sales of up to $30,000 per system and provided ongoing customer and technical support.
- Expanded territory presence with targeted outreach campaigns.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
Kiosk Operations Manager
CK Solutions, Sam's Club
09.2006 - 05.2008
- Managed kiosk operations, including a team of four employees, inventory, and marketing displays.
- Sold wireless phones and satellite services while meeting sales goals in a fast-paced environment.
Education
Associate of Arts - Marketing And Advertising
Broome County Community College
Binghamton, NYHigh School Diploma -
Sherburne-Earlville Central School
Sherburne, NY06-2000
Skills
- Inside Sales
- Customer Retention
- Team Leadership
- New Employee Training
- Product Knowledge
- Product Marketing
- Problem Solving
- Dispute Resolution
- Database Management & Reporting
- Time Management
- Territory Management
- Proficiency in Microsoft Office Suite & Apple Products
Timeline
Composite Processing Agent / Inside Sales Represen
Vantine Imaging
08.2016 - Current
Inside Sales Representative
NRG Curtailment Solutions
02.2016 - 04.2016
Retail Partner Account Executive
Time Warner Cable
11.2014 - 02.2016
Internet Sales Representative
Northtown Automotive Company
07.2013 - 11.2014
Account Executive - Sales
PhamTech Surveillance
10.2010 - 08.2011
Kiosk Operations Manager
CK Solutions, Sam's Club
09.2006 - 05.2008
Associate of Arts - Marketing And Advertising
Broome County Community College
High School Diploma -
Sherburne-Earlville Central School
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