Rebecca Cartwright
Niceville
Summary
Accomplished leader with a proven track record at Wal-Mart, adept in operations management and fostering teamwork. Elevated customer satisfaction and streamlined inventory processes, demonstrating exceptional communication and sales team leadership. Cultivated a culture of continuous improvement and professional development, ensuring operational excellence and employee growth.
Overview
20
20
years of professional experience
Work History
Zone Manager
Wal-Mart Supercenter
03.2008 - Current
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Fostered open communication between staff members by holding regular team meetings and encouraging feedback from all levels of the organization.
- Developed succession plans for key roles, ensuring smooth transitions during staff turnover periods and preserving operational continuity.
- 1 year experience in this position.
Department Manager
Wal-Mart
03.2008 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- 6 years experience in this position.
Team Lead
Wal-Mart
03.2008 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- 1 year in position
Sales Associate
Wal-Mart Supercenter
03.2008 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- 2008-2014 and 2021- 2025
Training Manager
McDonald's
05.2005 - 03.2008
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
- Delivered outstanding assistance to meet customer needs efficiently.
Education
General Studies
Northwest Florida State College
Niceville, FLSkills
- Sales team leadership
- Sales operations
- Operations management
- Sales reporting
- Positive attitude
- Teamwork
- Computer skills
- Excellent communication
Timeline
Zone Manager
Wal-Mart Supercenter
03.2008 - Current
Department Manager
Wal-Mart
03.2008 - Current
Team Lead
Wal-Mart
03.2008 - Current
Sales Associate
Wal-Mart Supercenter
03.2008 - Current
Training Manager
McDonald's
05.2005 - 03.2008
General Studies
Northwest Florida State College
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