Rebecca Caudillo
El Paso,USA
Summary
Experienced and friendly medical specialist with over 15 years of experience effectively carrying out administrative duties in medical settings. Committed to working closely with patients, families, and professionals for well-rounded medical care.
Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
21
21
years of professional experience
Work History
MEDICAL RECORDS LEAD
MHMR
El Paso, TX
09.2010 - 06.2011
- Work knowledge of medical office practices and procedures.
- Responsible for accurate and timely filing of all patient medical records.
- Perform administrative support activities.
- Perform word processing and email/faxing.
- Answer and transfer incoming calls.
- Assist medical doctors with procedures.
- Provide patients with medical results and medications.
- Report abnormal results to health department.
Patient Scheduler
University Medical Center Hospital, UMC
El Paso, TX
03.2026 - Current
- Scheduled patient appointments using advanced scheduling software, optimizing clinic workflow.
- Coordinated with medical staff to ensure timely patient care and accurate information exchange.
- Managed patient inquiries and provided clear communication regarding appointment details and processes.
- Developed and maintained efficient scheduling protocols to enhance operational efficiency.
- Monitored appointment availability, rescheduling as necessary to minimize patient wait times.
- Implemented process improvements that reduced scheduling errors and improved patient satisfaction rates.
- Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
- Maintained confidentiality and adhered to HIPAA regulations when handling sensitive patient information during the scheduling process.
- Handled cancellations professionally, rescheduling patients in a timely manner while minimizing disruptions to daily operations.
- Managed waiting lists effectively, contacting patients when earlier appointments became available.
- Maintained accurate patient records, updating contact information and insurance details as needed.
- Followed up with patients to reschedule missed appointments.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
Patient Care Technician
Del Sol Medical Center
El Paso, TX
01.2026 - 03.2026
- Assisted nursing staff in monitoring patient vital signs and reporting changes in condition.
- Supported daily living activities, including feeding, bathing, and mobility assistance for patients.
- Maintained cleanliness and organization of patient care areas to ensure a safe environment.
- Collaborated with multidisciplinary teams to develop and implement individualized patient care plans.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
Patient Service Representative
Tenet Health
El Paso, Tx
09.2024 - 01.2026
- Welcomed patients and verified insurance information for appointments.
- Assisted healthcare providers with scheduling and managing patient records.
- Responded to patient inquiries via phone and email professionally and promptly.
- Collected patient co-pays and processed payments using electronic systems.
- Coordinated referrals to specialists and ensured timely follow-up communications.
- Maintained a clean and organized reception area for a positive patient experience.
- Collaborated with team members to streamline office operations and improve efficiency.
- Educated patients on health services offered by the facility during interactions.
- Answered incoming calls in a professional manner.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Ensured all necessary paperwork was completed prior to patient visits.
- Documented patient care activities accurately in electronic health records, enhancing communication among team members.
- Advocated for patient needs by effectively communicating concerns to healthcare providers.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
PATIENT SERVICE SPECIALIST
Texas Tech Pediatrics
El Paso, TX
01.2016 - 01.2024
- Register patients, verify insurance, scan and import documents, Review insurance authorizations, Update information on CBIZ, update patient charts, process payments, appointment setting.
- Contact PCPs to get information requested from physicians.
- Create deposits and turn in money to cashiers for payments.
MEDICAL RECORDS CLERK
dmDickason
El Paso, TX
01.2013 - 01.2016
- Performed primary source verifications such as criminal histories, licenses and board certifications.
- Checked applications for missing information and organized all paperwork.
- Reviewing reports and forwarding items requiring approval or verification.
- Collect data and input to spreadsheets and databases.
- Management of clinician data disseminated to health plans and other payers.
- Clerical support including data entry, filing, copying, scanning, faxing, etc. is required.
- Perform outreach to providers and facilities via phone calls and fax/email correspondence.
MEDICAL RECORDS CLERK
dmDickason
El Paso, TX
01.2010 - 01.2011
- Create and maintain medical records, general files, logs and other related records and documents in an organized manner, to include sorting, labeling, filing and retrieving in accordance with facility.
- Maintain confidentiality and security of records.
- Work knowledge of medical office practices and procedures.
- Responsible for accurate and timely filing of all patient medical records.
- Perform administrative support activities.
- Perform word processing and email/faxing.
- Answer and transfer incoming calls.
MEDICAL RECORDS LEAD
Planned Parenthood
El Paso, TX
01.2005 - 01.2009
- Work knowledge of medical office practices and procedures.
- Responsible for accurate and timely filing of all patient medical records.
- Perform administrative support activities.
- Perform word processing and email/faxing.
- Answer and transfer incoming calls.
- Assist medical doctors with procedures.
- Provide patients with medical results and medications.
- Report abnormal results to health department.
Education
MEDICAL BILLING AND CODING -
Anamarc Institute
El Paso, TX01.2005
Skills
Knowledge of medical terminology
Good spelling/typing skills
Computer skills using various software applications
Microsoft Word
Excel
Keyboarding skills at 35-40 wpm
Ability to communicate clearly and effectively
Ability to promote positive relationships with patients and staff
Ability to use time wisely
Good organization skills
Self-starter
Demonstrates initiative
Bilingual (Spanish)
Insurance verification
Electronic health records
Customer relationship management
Patient registration
Confidentiality compliance
Team collaboration
Timeline
Patient Scheduler
University Medical Center Hospital, UMC
03.2026 - Current
Patient Care Technician
Del Sol Medical Center
01.2026 - 03.2026
Patient Service Representative
Tenet Health
09.2024 - 01.2026
PATIENT SERVICE SPECIALIST
Texas Tech Pediatrics
01.2016 - 01.2024
MEDICAL RECORDS CLERK
dmDickason
01.2013 - 01.2016
MEDICAL RECORDS LEAD
MHMR
09.2010 - 06.2011
MEDICAL RECORDS CLERK
dmDickason
01.2010 - 01.2011
MEDICAL RECORDS LEAD
Planned Parenthood
01.2005 - 01.2009
MEDICAL BILLING AND CODING -
Anamarc Institute