Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rebecca charles

lauderhill,FL

Summary

Passionate and dedicated leader with a proven record of building and developing high-performing teams. Known for exceptional customer service and strong communication skills, I am committed to fostering an environment where team members feel valued, motivated, and empowered to succeed. With a strategic mindset and a problem-solving approach, I am adept at identifying and addressing challenges swiftly and effectively. My strong leadership skills are complemented by a deep dedication to improving team performance and delivering outstanding results, ensuring both customer satisfaction and operational excellence.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Waitress Supervisor

Ruth Chris Steakhouse
04.2022 - Current
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Supervisor

Tropical Smoothie
10.2021 - Current
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Frequently inspected production area to verify proper equipment operation.
  • Worked effectively in fast-paced environments.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Developed effective improvement plans in alignment with goals and specifications.

Manager's Assistant

Benihana
12.2018 - 04.2021
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Ran errands to support daily needs of management.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Worked well in a team setting, providing support and guidance.

Education

High School Diploma -

Piper High
Sunrise, FL
06-2014

Skills

  • Task Delegation
  • Complaint Handling
  • Order Accuracy
  • Sales Promotion
  • Table management
  • Strong leadership
  • Customer Service
  • Food and Beverage Service
  • Food Safety
  • Conflict Resolution
  • Staff Management
  • Greeting and Seating Guests
  • Cash Handling
  • Food safety understanding

Certification

  • ServSafe Food Protection Manager Certification - National Restaurant Association.

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Waitress Supervisor

Ruth Chris Steakhouse
04.2022 - Current

Supervisor

Tropical Smoothie
10.2021 - Current

Manager's Assistant

Benihana
12.2018 - 04.2021

High School Diploma -

Piper High

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Rebecca charles