Rebecca Crawford
Fredericktown
Summary
Demonstrated ability to lead a team in achieving operational goals while maintaining a strong focus on customer service. Key skills include financial management, employee training, and effective communication, all contributing to a productive work environment. Aiming to leverage extensive experience in retail management to drive sales growth and enhance customer experiences in a Store Manager role.
Overview
10
10
years of professional experience
Work History
Customer Experience Manager
Five Below
Mount Vernon
08.2024 - Current
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Managed cash handling procedures, including opening and closing registers, preparing deposits, reconciling discrepancies
- Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc.
- Maintained a clean and organized work environment, adhering to guidelines for food safety compliance
- Investigated discrepancies or issues related to cash handling or inventory management, implementing corrective actions as needed
- Assisted customers with inquiries or concern’s regarding products/services while providing exceptional customer service
- Trained and mentored sales associates in best practices and company standards.
Manager
Bealls
Mount Vernon
10.2023 - 04.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Directed recruitment, hiring, and training of new staff members.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Oversaw daily operations, maintaining efficiency and quality standards.
Administrative Assistant
D&B Auto Body and Sales, LLC
Fredericktown
09.2018 - 10.2021
- Managed database systems containing customer contact information.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Processed invoices for payment using accounting software applications.
- Managed office supplies inventory and placed orders when necessary.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Assistant Manager
Bellstores
Fredericktown
03.2015 - 02.2016
- Maintained accurate records of sales transactions using point-of-sale systems.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Communicated regularly with customers to gain insights into their needs.
- Maintained up-to-date knowledge of company products and services.
- Resolved conflicts between team members in an effective manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Investigating any complaints from customers regarding pricing discrepancies or product quality issues.
- Reconciling cash registers at the end of each shift to ensure accuracy and proper accounting procedures.
- Managing financial transactions such as deposits, refunds, credits.
- Assisting with stocking shelves with merchandise according to planograms or instructions from corporate headquarters.
Education
Some College (No Degree) - Medical Insurance Billing And Coding
Everest Institute
GahannaSkills
- Customer service
- Financial management
- Inventory management
- Employee training
- Team leadership
- Time management
- Effective communication
- Attention to detail
- Problem solving
- Multitasking
- Reliability
References
References available upon request.
Timeline
Customer Experience Manager
Five Below
08.2024 - Current
Manager
Bealls
10.2023 - 04.2024
Administrative Assistant
D&B Auto Body and Sales, LLC
09.2018 - 10.2021
Assistant Manager
Bellstores
03.2015 - 02.2016
Some College (No Degree) - Medical Insurance Billing And Coding
Everest Institute