Summary
Overview
Work History
Education
Skills
References
Timeline
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Rebecca Crosby

Wallingford,CT

Summary

Highly experienced Inside Sales Specialist known for building loyalty and long-term relationships with customers while reaching sales targets. Gifted at working with all types of personalities and managing multiple priorities with a positive attitude. Maintains expert product knowledge and excels in competitive and fast-paced business platforms.

Overview

14
14
years of professional experience

Work History

OEM INSIDE SALES

Watson Marlow Fluid Technology Solutions
01.2022 - Current
  • Customer liaison between outside sales and customer service
  • Utilizes consultative selling approach on all phone calls.
  • Contacts new and existing customers to discuss how their needs can be met with specific products and service.
  • Works directly with Chemical Vendors to select products based on needs assessments.
  • Increased overall sales by 16% in 2022 and 24% in 2023, exceeding sales goals for both years.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.

KEY ACCOUNT EXECUTIVE / INSIDE SALES

Burt Process Equipment
01.2014 - 01.2022
  • Used a needs-based approach to build significant long-term relationships with key customer contacts and provided guidance and support necessary to maintain and maximize growth of core business accounts (End Users, OEMS, and Channel Partners)
  • Qualified approximately 10 new territory leads monthly and managed direction for long term development.
  • Worked closely with decision makers to understand needs, identify pain points, and product alignment.
  • Worked both independently and with Applications Engineers to quote technical solutions and highlight features as benefits.
  • Managed 2-3 quarterly product trials through fruition.
  • Ensured customer experience expectations were met through close follow-through of opportunities and orders, as well as coordinated with suppliers and internal departments.
  • Trained and coached Inside Sales and Customer Service team members.

CUSTOMER SERVICE SPECIALIST

Burt Process Equipment
01.2012 - 01.2014
  • Provided first-tier support to inbound customer requests.
  • Worked closely with internal Sales Representatives and Applications Engineers to provide regional support.
  • Reviewed and profiled 20 new prospects monthly for potential target accounts for sales vetting.
  • Entered quotations, processed orders, and maintained CRM database with close attention to detail.
  • Utilized knowledge and resources to provide responses to questions related to technical needs, order changes, order tracking, problems, returns, pricing, lead times, etc.
  • Onboarded and trained new representatives.
  • Consistently worked to develop rapport and demonstrate organization's value proposition.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.

Education

Associate of Science - Food And Nutrition

Gateway Community College
New Haven, CT
05.2008

Skills

  • Account Development
  • Price Strategy
  • Negotiation
  • Territory Management
  • Needs Assessment
  • CRM-Sales Force & Microsoft Dynamics
  • Coaching
  • Staff Development
  • Decision-Making

References

  • Britni Fortin, Biopharmaceutical Engineer, Watson-Marlow, 603-566-5288 - Former sales manager at Burt Process Equipment for 5 years as well as my professional mentor.
  • Stephen DeRosa, Senior Applications Engineer, Watson-Marlow, 603-305-1804 - Former colleague at Burt Process and current at Watson-Marlow
  • Jennifer Harriss- Customer Service Operations Lead, Burt Process Equipment, 203-615-8214 - Former Colleague at Burt Process Equipment

Timeline

OEM INSIDE SALES

Watson Marlow Fluid Technology Solutions
01.2022 - Current

KEY ACCOUNT EXECUTIVE / INSIDE SALES

Burt Process Equipment
01.2014 - 01.2022

CUSTOMER SERVICE SPECIALIST

Burt Process Equipment
01.2012 - 01.2014

Associate of Science - Food And Nutrition

Gateway Community College

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